Bilingual Acquisition Specialist – Insurance & Client Growth

Durand Christian; Gaithersburg (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Competitive salary

Job summary

State Farm in Gaithersburg seeks a bilingual Client Account Representative to deliver exceptional service, assist with policy changes, billing questions, and account servicing while building lasting relationships.

You will educate clients on State Farm products, identify cross-sell opportunities, and maintain accurate records. Strong communication and problem-solving abilities are essential.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Communication and problem-solving skills.
• Self-motivated with a positive attitude and strong work ethic.
• Sales or customer service experience preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

English and Spanish

Communication

Problem-solving

Self-motivated

Sales or customer service

Job description

State Farm in Gaithersburg seeks a bilingual Client Account Representative to deliver exceptional service, assist with policy changes, billing questions, and account servicing while building lasting relationships.

You will educate clients on State Farm products, identify cross-sell opportunities, and maintain accurate records. Strong communication and problem-solving abilities are essential.