Bilingual Insurance & Client Relations Specialist

Christian Durand; Gaithersburg (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Competitive salary

Job summary

State Farm in Gaithersburg is seeking an Acquisition Specialist - State Farm Agent Team Member for a full-time role. You will be the point of contact for customers, providing outstanding service and building lasting relationships, assisting with policy changes, billing questions, and account servicing.

You will educate customers about State Farm products and identify opportunities to cross-sell based on needs. A motivated, empathetic professional who communicates well will thrive in this role.

Qualifications

• Bilingual in English and Spanish (spoken and written).
• Strong communication and problem-solving skills.
• Self-motivated with a positive attitude and work ethic.

Responsibilities

• Build and maintain strong customer relationships through exceptional service.
• Assist customers with policy changes, billing questions, claims support, and account servicing.
• Conduct policy reviews to ensure customers have the coverage that best fits their needs.
• Educate customers about State Farm insurance and financial service products.
• Identify opportunities to cross-sell and recommend additional products based on customer needs.
• Follow up with customers regarding quotes, renewals, and outstanding requests.
• Process customer requests accurately and maintain detailed account records.
• Work collaboratively with the agency team to achieve individual and office goals.
• Maintain compliance with State Farm guidelines and insurance regulations.

Skills

Bilingual English/Spanish

Communication

Problem solving

Self-motivation

Sales or customer service

Job description

State Farm in Gaithersburg is seeking an Acquisition Specialist - State Farm Agent Team Member for a full-time role. You will be the point of contact for customers, providing outstanding service and building lasting relationships, assisting with policy changes, billing questions, and account servicing.

You will educate customers about State Farm products and identify opportunities to cross-sell based on needs. A motivated, empathetic professional who communicates well will thrive in this role.