Bilingual Accounts & Customer Service Specialist I

Capital Region Water; Harrisburg (Dauphin County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid holidays, vacation and sick leave

Long-term and short-term disability

Life insurance

Flexible Spending Accounts

Employee Wellness Programs

On-site fitness room

Ergonomic workstations

Job summary

Capital Region Water is seeking a Customer Service Representative- Accounts Specialist I in Harrisburg. The role focuses on assisting customers with account inquiries, billing, and payment processing, using standard office equipment and computer systems.

The position may require occasional evenings, weekends, and holidays in a dynamic utility environment. The ideal candidate has at least 2 years of accounting/record-keeping experience, strong communication skills, and a willingness to work in a

Qualifications

• 2 or more years involving accounting and/or record keeping, or equivalent combination of training and/or experience.
• Demonstrated proficiency in handling customer calls and transactions.
• Bilingual English/Spanish desirable.

Responsibilities

• Interact with customers regarding account inquiries (rates, fees, status, billing).
• Handle payments and related transactions.
• Prepare reports and make recommendations based on customer data.
• Operate office equipment and computer systems as part of daily tasks.

Skills

Customer service

Communication

Bilingual English/Spanish

Problem solving

Listening skills

Tools

Calculator

Office equipment

Job description

Capital Region Water is seeking a Customer Service Representative- Accounts Specialist I in Harrisburg. The role focuses on assisting customers with account inquiries, billing, and payment processing, using standard office equipment and computer systems.

The position may require occasional evenings, weekends, and holidays in a dynamic utility environment. The ideal candidate has at least 2 years of accounting/record-keeping experience, strong communication skills, and a willingness to work in a