Customer Service Representative- Accounts Specialist I

Capital Region Water; Harrisburg (Dauphin County); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid holidays, vacation and sick leave

Long-term and short-term disability

Life insurance

Flexible Spending Accounts

Employee Wellness Programs

On-site fitness room

Ergonomic workstations

Job summary

Capital Region Water is seeking a Customer Service Representative- Accounts Specialist I in Harrisburg. The role focuses on assisting customers with account inquiries, billing, and payment processing, using standard office equipment and computer systems.

The position may require occasional evenings, weekends, and holidays in a dynamic utility environment. The ideal candidate has at least 2 years of accounting/record-keeping experience, strong communication skills, and a willingness to work in a

Qualifications

• 2 or more years involving accounting and/or record keeping, or equivalent combination of training and/or experience.
• Demonstrated proficiency in handling customer calls and transactions.
• Bilingual English/Spanish desirable.

Responsibilities

• Interact with customers regarding account inquiries (rates, fees, status, billing).
• Handle payments and related transactions.
• Prepare reports and make recommendations based on customer data.
• Operate office equipment and computer systems as part of daily tasks.

Skills

Customer service

Communication

Bilingual English/Spanish

Problem solving

Listening skills

Tools

Calculator

Office equipment

Job description

We offer competitive compensation, benefits, and opportunities for training and career development. Capital Region Water is an Equal Opportunity Employer and actively promotes a diverse and drug-free workplace.

Position:Customer Service Representative- Accounts Specialist I

Location: Harrisburg

Job Id:386

# of Openings:1

We are always looking for talented, energetic, and hard-working employees that want to serve their community

Title of position: CSR/Accounts Specialist I

Position type: FT

Location: Administrative Offices

Join the CReW!

We offer competitive compensation, benefits, and opportunities for training and career development.

Description of responsibilities:

This position is responsible for interaction with the customers, primarily in response to customer account inquiries with regard to rate fees, account status, system operations, consumption rates, billing cycles, operating procedures, balances due and payment schedules, etc.

Work involves use of a computer, phone, copy/scanner/fax, calculator in addition to other office equipment. Duties are typically performed from 8am to 4:30pm but there may be occasions that the employee may be required to work evenings, weekends and holidays.

Required experience:

• 2 or more years involving accounting and/or record keeping, or equivalent combination of training and/or experience.
• Demonstrated proficiency in handling customer calls and transactions.
• Bilingual English/Spanish desirable.

Required skills:

• Demonstrated proficiency in overcoming objections, payment processing, late charge calculations, handling upset customers, general collection knowledge.
• Demonstrated proficiency promoting positive customer relationships.
• Problem solving skills to include identifying customer concerns and providing a solution.
• Demonstrated proficiency with listening skills to understand and take action for problem resolution.
• Thorough understanding of Fair Debt Collection Act.
• Ability to prepare effective oral and written reports and make recommendations.
• Ability to operate calculators and knowledge of general office practices.
• Effective listening and reasoning skills.

For information on Capital Region Water, including more information on employee benefits and our company culture, visit our website at Home - Capital Region Water

Capital Region Water is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Capital Region Water actively promotes a diverse and drug-free workplace.

Capital Region Water is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law.

The Expected

The Capital Region Water offers competitive benefits to eligible employees including:

• Medical, dental and vision insurance
• Paid holidays, vacation and sick leave
• Long-term and short-term disability
• Life insurance
• Flexible Spending Accounts

The Unexpected

Several perks that set up apart from the rest:

• Employee Wellness Programs
• Access to on-site fitness room
• Ergonomic adjustments to make your work stations tailor fit for comfort.
• Professional development opportunities to help you learn and grow.