Bilingual Customer Service Rep (EN/ES) - Onsite Training

Crafted Staff; Harrisburg (Dauphin County); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

On-the-job training

Career development opportunities

Job summary

Crafted Staff is hiring a Bilingual Customer Service Representative (English/Spanish) for an entry‑level role in the Harrisburg area. The position offers paid training, in‑office start with potential remote work after about 90 days, and full‑time hours.

You will handle inbound/outbound calls, assist with accounts, explain balances and payments, and support customers in both languages. No collections experience required; six months of customer service preferred; training and coaching provided.

Qualifications

• Bilingual in English and Spanish required.
• At least 6 months of customer service experience.
• Experience in retail, fast food, hospitality, call centers, offices, sales, or other customer-facing environments.
• Strong verbal communication and listening skills.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Assist English- and Spanish-speaking customers with account questions.
• Explain balances, payments, account information, and available options.
• Help customers establish payment arrangements within approved guidelines.
• Provide professional, respectful, and solutions-focused customer service.
• Accurately enter notes and document customer interactions in internal systems.
• Respond to customer questions, concerns, disputes, and requests.
• Navigate multiple screens and systems while speaking with customers.
• Meet established expectations for customer service, call quality, productivity, and KPIs.
• Follow company policies and applicable collections and consumer protection regulations, including FDCPA requirements.
• Protect confidential customer and account information.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Phone communication

Attention to detail

Job description

Crafted Staff is hiring a Bilingual Customer Service Representative (English/Spanish) for an entry‑level role in the Harrisburg area. The position offers paid training, in‑office start with potential remote work after about 90 days, and full‑time hours.

You will handle inbound/outbound calls, assist with accounts, explain balances and payments, and support customers in both languages. No collections experience required; six months of customer service preferred; training and coaching provided.