Customer Care Technician — Field Meter Reader & Growth

Capital Region Water; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid holidays, vacation and sick leave

Long-term and short-term disability

Life insurance

Flexible Spending Accounts

On-site fitness room

Employee Wellness Programs

Job summary

Capital Region Water in Harrisburg, PA is seeking a Customer Care Technician to read water meters, inspect equipment, and report anomalies. The role requires attention to detail, data entry accuracy, and strong customer service.

The position typically runs Monday–Friday 7:30 a.m.–4:00 p.m., with occasional schedule adjustments. You will work with asset management and billing systems, keep clear records, and support field operations to ensure reliable service.

Qualifications

• Two years of continuous work experience.
• Experience working with the public in a professional manner.
• Valid Pennsylvania Class C driver's license is required.

Responsibilities

• Read monthly water meters and accurately record readings.
• Inspect meters for defects, leaks, damage, and signs of tampering; document findings and report discrepancies.
• Replace meter batteries, meters, and related equipment as needed.
• Lift manhole lids and set up pumping equipment; access meter pits following safety procedures.
• Respond to customer requests and provide notices and information regarding billing and access.
• Maintain work orders and records using asset management and utility billing systems.

Skills

Customer service

Communication skills

Record keeping

GPS interpretation

Basic math

Public interaction

Punctual attendance

Education

High school diploma or GED

Tools

Asset management system

Utility billing software

GPS tools

Driver's license

Job description

Capital Region Water in Harrisburg, PA is seeking a Customer Care Technician to read water meters, inspect equipment, and report anomalies. The role requires attention to detail, data entry accuracy, and strong customer service.

The position typically runs Monday–Friday 7:30 a.m.–4:00 p.m., with occasional schedule adjustments. You will work with asset management and billing systems, keep clear records, and support field operations to ensure reliable service.