Bilingual Account Retention Specialist

Moxie Pest Control; Irving (TX); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Moxie Pest Control is seeking Account Care experts who are fluent in English and Spanish to assist customers considering cancellations, address account concerns, and offer effective solutions. You will build rapport, explain service value, and guide conversations toward resolutions while maintaining a positive customer experience.

The role emphasizes professional communication, empathy, and the ability to navigate challenging conversations, with ongoing training and team collaboration to hit

Qualifications

• Experience in customer service, sales, retention, or a call center environment preferred.
• Strong verbal communication and active listening skills.
• Ability to remain professional and solution-focused during challenging conversations.
• Excellent attention to detail and accurate documentation in systems.

Responsibilities

• Handle inbound and outbound calls related to cancellation requests, service concerns, and account changes.
• Ask thoughtful questions to understand the reason behind the customer's request.
• Identify solutions that address concerns and support retention when appropriate.
• Clearly communicate the value of our services and available options.
• Navigate difficult or emotional conversations with professionalism and confidence.
• Build rapport and trust with customers while delivering high-quality service.
• Document conversations, account updates, and outcomes in company systems.

Skills

Bilingual English/Spanish

Customer service

Active listening

Strong communication

Job description

Moxie Pest Control is seeking Account Care experts who are fluent in English and Spanish to assist customers considering cancellations, address account concerns, and offer effective solutions. You will build rapport, explain service value, and guide conversations toward resolutions while maintaining a positive customer experience.

The role emphasizes professional communication, empathy, and the ability to navigate challenging conversations, with ongoing training and team collaboration to hit