Bilingual Customer Service & Accounts Specialist

PepUp; Georgetown (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

PepUp is seeking a Customer Service Representative to assist customers with account questions in person or by phone. The role requires bilingual Spanish proficiency and entails resolving complaints, processing payments, and maintaining customer records in a fast-paced office environment.

The CSR will collaborate with other departments to ensure accurate information, update accounts, and support month-end processes while providing friendly, professional service to our customers.

Qualifications

• Proven communication and customer service skills.
• Excellent computer skills.
• Must be organized and detailed oriented.
• Self-motivated and proactive.
• Able to respond to customers in a polite and friendly manner.
• Ability to multi-task, prioritize, and manage time effectively.
• High School degree.
• Must be flexible with work hours.

Responsibilities

• Assist customers with any questions regarding their accounts both in person and on the telephone.
• Resolve any complaints by working with other departments to satisfy the customer promptly.
• Researching any customer problems and performing any adjustments to correct the problem.
• Receiving payment on accounts in person and by telephone.
• Reconciliation of customer accounts.
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans.
• Tracking and recording problem calls.
• Handle mailing daily invoices and the process of month end statements.
• Assist switchboard/receptionist with answering incoming calls.
• Contacting customers to update information and look for opportunities to better serve our customer needs.
• Any general correspondence duties and other job duties assigned by the Customer Service Manager.
• Monitor the tank gauges.
• Verify the petty cash.

Skills

Communication skills

Customer service

Computer skills

Organized

Detail-oriented

Self-motivated

Polite demeanor

Time management

Education

High School diploma

Job description

PepUp is seeking a Customer Service Representative to assist customers with account questions in person or by phone. The role requires bilingual Spanish proficiency and entails resolving complaints, processing payments, and maintaining customer records in a fast-paced office environment.

The CSR will collaborate with other departments to ensure accurate information, update accounts, and support month-end processes while providing friendly, professional service to our customers.