Account Care Expert - Customer Retention

Moxie Pest Control; Irving (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Moxie Pest Control in Irving, Texas is seeking an Account Care Expert to support customer retention by addressing cancellations and service concerns with a solution-focused approach.

You will listen to understand customer needs, document updates, and collaborate across teams to resolve issues and strengthen client relationships. Training and coaching are provided to help you succeed.

Qualifications

• Experience in customer service, retention, or call center is a plus.
• Strong communication and listening skills are essential.
• Ability to stay calm and empathetic during challenging conversations.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist with cancellation requests, service concerns, and account needs.
• Ask questions and listen to understand underlying issues.
• Find solutions that address concerns and support retention.
• Build rapport and communicate the value of Moxie’s services.
• Document conversations and account updates clearly.
• Set expectations and follow up to resolve concerns.
• Collaborate with other teams when needed.
• Work toward individual and team performance goals.
• Participate in ongoing training and coaching.

Skills

Customer service

Active listening

Communication skills

Problem solving

Tools

CRM software

Job description

Account Care Expert - Customer Retention

#26-1298

Irving, Texas, United States

Job Description

Account Care Expert

Moxie Pest Control is looking for motivated, customer-focused individuals to join our Account Care team!

As an Account Care Expert, you'll work directly with customers who may be considering canceling, experiencing a service concern, or simply need help finding the right solution. You'll listen, understand what's driving their concern, and help find solutions that create a positive experience while supporting customer retention.

This is a great opportunity for someone who enjoys talking with people, solving problems, and working toward goals.

What You'll Do

Handle inbound and outbound customer calls.

Help customers with cancellation requests, service concerns, and account needs.

Ask questions and listen to understand what's really going on.

Find solutions that address customer concerns and support retention.

Build rapport and confidently communicate the value of Moxie's services.

Handle challenging conversations with empathy and professionalism.

Clearly document conversations and account updates.

Set expectations, follow up, and make sure customer concerns are resolved.

Partner with other teams when additional support is needed.

Work toward individual and team performance goals.

Participate in ongoing training and coaching.

What We’re Looking For

Strong communication and listening skills.

A positive, solution-focused mindset.

Confidence talking with different types of customers.

Ability to stay calm when conversations become challenging.

Someone who is dependable, coachable, and motivated to improve.

Comfortable working in a fast-paced, goal-driven environment.

Basic computer skills and the ability to learn multiple systems.

Experience in customer service, sales, retention, collections, or a call center is a plus, but we're also open to candidates who have the right attitude and are ready to learn.

What Success Looks Like

Our strongest Account Care Experts genuinely enjoy helping people. They listen, build trust, confidently recommend solutions, and aren't afraid of a challenging conversation.

You don't need to come in knowing everything - we provide hands-on training, ongoing coaching, and support to help you grow.

If you're motivated, enjoy connecting with people, and like the feeling of turning a difficult conversation into a positive outcome, we'd love to meet you.

Full-Time / Part-Time

Full-time

Department Code

600100 - Account Care

#MOX600100

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