Bilingual Account Representative

Craig Bachman Imports, Inc.; Frankfort, Northern (IL, KY); Hybrid; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Holiday pay

Wellness paid time off

Vacation packages

401k with company match

Job summary

Craig Bachman Imports, Inc. is seeking a Bilingual Account Representative to act as the lead contact for customers, handling orders, requests, and shipment monitoring. The role emphasizes teamwork with other departments to meet customer needs and drive sales by building relationships.

The ideal candidate will be fluent in Spanish, able to work independently, and possess strong communication skills. The position requires a full-time schedule in a professional office setting in Illinois and offers

Qualifications

• Bilingual Spanish required.
• Ability to work independently with minimal supervision.
• Excellent communication skills required.
• Proficient in Microsoft Office software (Outlook, Excel, Word).

Responsibilities

• Address customer inquiries and needs efficiently and promptly.
• Assist in sales and customer service; ensure policy compliance and accurate shipping.
• Coordinate with other departments to resolve customer inquiries.
• Support the implementation of new policies and procedures.
• Handle additional tasks such as ship tracking, product substitutions and factory cancelations.
• Demonstrate knowledge of new and current products.
• Process orders and related transactions for customers.
• Assist with growing and onboarding new customers.
• Monitor shipments to ensure timely delivery.
• Share knowledge with coworkers and management.
• Perform other duties as assigned.

Skills

Bilingual Spanish

Excellent communication

Work independently

Tools

Microsoft Office

Job description

Bilingual Account Representatives are to function as the lead contact person responsible for providing excellent customer support associated with placing orders, managing and responding to customer’s requests, monitoring shipments and keeping customers informed. This role generates sales by building new client relationships or maintaining existing ones. The Account Representative will work with customers as needed at every stage. In addition, the Account Representative must be a “team player” who is required to work in conjunction with other departments in order to meet the needs of the customer. In doing so, the Account Representative should understand those department’s functions as they affect the customers.

Duties

• Ensure customer inquiries and needs are addressed efficiently and in a timely manner.
• Support outside salesperson by assisting in sales, customer service, office maintenance on all accounts, procedures surrounding company policies and ensure product accurately ships.
• Work with other departments as needed to resolve customer inquiries.
• Employ new policies and procedures.
• Handle additional work outside of the Account/Customer Service Department as needed such as ship tracking, product substitutions and factory cancelations.
• Demonstrate knowledge of all new and current products.
• Process orders and subsequent transactions pertaining to the customer ‘s account.
• Assist with growing/selling new customers.
• Monitor shipments to ensure the customer is receiving what they ordered in a timely manner.
• Share knowledge and experience with co-workers and management.
• Other duties to be assigned.

Qualifications

• Bilingual Spanish
• Work independently with minimal supervision
• Demonstrate excellent communication skills.
• Must be able to work on a computer and have knowledge of Microsoft office software.

Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, and more.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to stand long hours during trade shows. While performing duties of this job, the employee is regularly required communicate with staff. This role is largely computer based. An employee must be able to spend most of the workday looking at a computer screen and utilizing the computer to complete job related tasks. This is largely a sedentary role; however, some filing maybe required. This would require the ability to lift files, open filing cabinets, and box old/unnecessary files. This is a full-time exempt position. Days and hours of the week are Monday through Friday, 8:00 am to 5:00 pm CST. Occasional evening and weekend work may be required as job duties demand.

We offer a competitive salary, $20-$24 per hour, and strong benefit package including medical, dental, vision, life insurance, holiday pay, wellness paid time off, vacation packages, and 401k with company match.

Equal Employment Opportunity

We are an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, citizenship, age, height, weight, or disability. We assure you that your opportunity for employment with us depends solely on your qualifications.