Account Management Representative II

Toyota Tsusho America; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Medical benefits

FSAs/HSAs

14 holidays

401(k) match

Tuition reimbursement

Job summary

Toyota Tsusho America is seeking an Account Representative II to manage a portfolio of customer accounts, handle day-to-day order management, and ensure exceptional service across communications and issue resolution.

You will coordinate with customers and suppliers, maintain accurate records, monitor aging AR, and support pricing requests while continuously seeking process improvements to boost satisfaction.

Qualifications

• 2-4 years of experience in customer service, account support, sales support, or similar roles.
• Strong problem-solving and issue resolution skills.
• Ability to manage multiple accounts and competing priorities.
• Effective communication and relationship-building skills.
• High School Diploma or GED required; higher education degree preferred.

Responsibilities

• Manage assigned customer accounts, serving as a primary point of contact for day-to-day needs.
• Process and manage customer orders, ensuring accuracy, timeliness, and adherence to service expectations.
• Respond to and resolve customer inquiries, issues, and service requests independently.
• Monthly receive and enter customer forecast, work with suppliers on open order for future months, and place orders to keep pipeline complete.
• Monitor account activity and identify potential risks (e.g., delays, supply issues) and escalates when appropriate.
• Prepare and support pricing requests, quotes, and contract-related documentation.
• Monitor aging customer AR and credit limits.
• Maintain accurate and up-to-date customer records, transactional data, and documentation.
• Support continuous improvement initiatives to streamline processes and enhance customer satisfaction.
• Proactive internal and external communication.
• Other duties may be assigned

Skills

Customer service

Account support

Sales support

Problem-solving

Communication

Relationship-building

Education

High School Diploma or GED

Higher education degree

Job description

We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities. We are looking for The Right One to join our team!

What’s In It For You?

• Competitive Salary with Bonus Opportunities

• Paid Time Off

• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)

• Flexible Spending and Health Savings Accounts

• 14 Paid Company Holidays

• 401(k) with Company Contribution

• Educational Tuition Reimbursement

Summary

The Account Representative II manages a portfolio of customer accounts and is responsible for executing day-to-day commercial activities, including order management, customer communication, and issue resolution. This role operates with increased independence, handling moderately complex accounts while balancing customer relationship management, transactional execution, and cross-functional coordination to ensure a high-quality customer experience.

What You’ll Do

• Manage assigned customer accounts, serving as a primary point of contact for day-to-day needs.

• Process and manage customer orders, ensuring accuracy, timeliness, and adherence to service expectations.

• Respond to and resolve customer inquiries, issues, and service requests independently.

• Monthly receive and enter customer forecast, work with suppliers on open order for future months, and place orders to keep pipeline complete.

• Monitor account activity and identify potential risks (e.g., delays, supply issues) and escalates when appropriate.

• Prepare and support pricing requests, quotes, and contract-related documentation and retros within established guidelines.

• Monitor aging customer AR and credit limits.

• Maintain accurate and up-to-date customer records, transactional data, and documentation.

• Support continuous improvement initiatives to streamline processes and enhance customer satisfaction.

• Proactive internal and external communication.

• Other duties may be assigned

What You Need

• High School Diploma or GED required, higher education degree is preferred.

• 2-4 years of experience in customer service, account support, sales support, or similar roles.

• Strong problem-solving and issue resolution skills.

• Ability to manage multiple accounts and competing priorities.

• Effective communication and relationship-building skills.

Our company is proud to be an equal opportunity employer! It is the policy and commitment of the company to maintain a work environment that provides equal employment opportunity (EEO) for all its employees and applicants. We are committed to providing equal employment opportunities without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital/domestic partner status, veteran status, disability, genetic information or any other applicable lawfully protected basis. This policy applies to all terms and conditions of employment.

We seek to employ individuals qualified for a position by virtue of job-related educational standards, training, experience, and personal qualifications.