Bike Shop Service Technician — Rider Experience Pro

Specialized Bicycle Components; Oro Valley (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health care

Dental

Vision

HSA

Disability

Life Insurance

Parental leave

Vacation

401(k) match

Employee discounts

Partner discounts

Fitness reimbursement

Uniform allowance

EAP

Commuter benefits

Job summary

Specialized Bicycle Components is seeking a Service Technician to be the front line for riders, delivering expert bike service and a premium in-store experience. You will identify needs, offer solutions, and ensure smooth, efficient service in a fast-paced retail setting.

You will collaborate with staff and local riders, helping with bike sales, tech support, and maintaining high standards of cleanliness and service.

Qualifications

• Passion for cycling and Specialized brand.
• Excellent communication with riders and team members.
• Must be able to work weekends.

Responsibilities

• Meeting and connecting with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la carte service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert
• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs
• Advises and assists customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Assists with bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
• Proficiency in Lightspeed point of sale systems and store operational websites
• Regular, dependable attendance and punctuality

Skills

Passion for cycling

Excellent communication

Weekend availability

Stamina standing

Lifting ability 50 lbs+

Job description

Specialized Bicycle Components is seeking a Service Technician to be the front line for riders, delivering expert bike service and a premium in-store experience. You will identify needs, offer solutions, and ensure smooth, efficient service in a fast-paced retail setting.

You will collaborate with staff and local riders, helping with bike sales, tech support, and maintaining high standards of cleanliness and service.