Bike Service Technician & Customer Experience Specialist

Specialized Bicycle Components, Inc.; Tucson (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical PPO or HDHP

Dental

Vision

Health Savings Account (HSA)

Short and Long Term Disability

Company sponsored life insurance

Paid holidays

401(k) with match

8 Weeks paid parental leave

Employee discounts on all product

Fitness & Events Reimbursement

Uniform Allowance

Commuter Benefits

Job summary

Specialized Bicycle Components, Inc. is seeking a Service Technician in Tucson, AZ. This role is frontline for our riders, providing technical expertise and helping to deliver outstanding in-store brand experiences.

You will work with local riders and staff to identify needs and provide quick, frictionless solutions to keep customers riding longer and better. Responsibilities include handling service work orders, scheduling repairs, and contributing to a high level of rider satisfaction while

Qualifications

• Excellent communications skills with riders and team members.
• Ability to explain technical concepts to customers clearly.
• A passion for cycling and the Specialized brand.

Responsibilities

• Assist customers with service needs and explain options.
• Record service work orders accurately and schedule repairs.
• Collaborate with staff to deliver best-in-class rider service.
• Support bike floor duties and technical consulting as needed.

Skills

Customer service

Communication

Technical aptitude

Sales assistance

Teamwork

Tools

Lightspeed POS

Job description

Specialized Bicycle Components, Inc. is seeking a Service Technician in Tucson, AZ. This role is frontline for our riders, providing technical expertise and helping to deliver outstanding in-store brand experiences.

You will work with local riders and staff to identify needs and provide quick, frictionless solutions to keep customers riding longer and better. Responsibilities include handling service work orders, scheduling repairs, and contributing to a high level of rider satisfaction while