Bike Service Technician & Advisor — Customer-Focused

Trek Bicycle Corporation; Walled Lake (MI); Sur place; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Flexible and fun culture

Competitive health care

Dental & Vision insurance

401(k) with match

Paid maternity leave (12 weeks)

Tuition Reimbursement up to $15,000

Employee discounts on all product

ESOP

Résumé du poste

Trek Bicycle Corporation is hiring a Service Technician/Advisor for the Trek Store Walled Lake. You will troubleshoot repairs and service bicycles on the spot, and install accessories customers choose for their new bikes.

In this role you will be the face of the department, delivering exceptional hospitality and proactive problem-solving. You’ll work closely with the Service Manager and customers to ensure gear stays in top condition and riding remains enjoyable.

Qualifications

• Excellent customer service and hospitality.
• Strong communication and leadership abilities.
• Problem-solving mindset and willingness to learn.

Responsabilités

• Troubleshoot repairs and service bicycles on the spot.
• Install accessories customers select on new bikes.
• Represent the service department when the Service Manager is unavailable.
• Build relationships with customers to keep gear running.

Connaissances

Customer service

Hospitality

Communication

Attention to detail

Leadership

Problem solving

Willingness to learn

Description du poste

Trek Bicycle Corporation is hiring a Service Technician/Advisor for the Trek Store Walled Lake. You will troubleshoot repairs and service bicycles on the spot, and install accessories customers choose for their new bikes.

In this role you will be the face of the department, delivering exceptional hospitality and proactive problem-solving. You’ll work closely with the Service Manager and customers to ensure gear stays in top condition and riding remains enjoyable.