Bike Service Tech & Advisor — Learn, Lead, Help Riders

Trek Retail Corporation; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible culture

Health care

Dental insurance

Vision insurance

FSA

Life insurance

Paid time off

401(k) with match

ESOP

Maternity leave (12 weeks)

Tuition reimbursement

Employee discounts

Job summary

Trek Store Houston West University is looking for a Service Technician/Advisor to care for bikes, troubleshoot repairs on the spot, and install accessories chosen by customers. You’ll meet customers, evaluate issues, and recommend repairs with a focus on hospitality and clear communication.

As the face of the department when the Service Manager is away, you’ll lead with strong customer service, problem-solving, and a passion for bikes and learning new servicing methods and technologies.

Qualifications

• Self-motivation and a team-focused mentality.
• Excellent hospitality and customer-service approach.
• Top-notch communication skills.
• Impressive attention to detail and a love for tinkering.
• Eagerness to learn the ins and outs of servicing bicycles.
• Willingness to learn proper service methods and new technologies.

Responsibilities

• Care for bikes so owners love riding them.
• Troubleshoot repairs and service bikes on the spot.
• Install accessories customers select for their new bike.
• Be the face of the department when the Service Manager is not available.
• Build relationships with customers who trust you to keep gear running.
• Display stellar customer service and hospitality on busy days.

Skills

Self-motivation

Team-oriented

Hospitality

Communication skills

Attention to detail

Willingness to learn

Problem solving

Job description

Trek Store Houston West University is looking for a Service Technician/Advisor to care for bikes, troubleshoot repairs on the spot, and install accessories chosen by customers. You’ll meet customers, evaluate issues, and recommend repairs with a focus on hospitality and clear communication.

As the face of the department when the Service Manager is away, you’ll lead with strong customer service, problem-solving, and a passion for bikes and learning new servicing methods and technologies.