Big SNOW Retail/ QSR Ambassador

Big SNOW American Dream; Rutherford (NJ); On-site; USD 19,000 - 25,000; Part time

Job summary

Big SNOW in Rutherford, NJ is seeking a Retail & F&B Ambassador to serve guests, assist in sales, and help in the cafe with pancakes, hot chocolate and other items. The role blends retail responsibilities with food & beverage service in a hybrid capacity.

You will provide information to guests, operate the POS system, maintain clean spaces, and follow all store procedures while contributing to a positive team environment and guest satisfaction.

Qualifications

• Must be 18 years or older.
• Must be able to work weekdays, weekends, and holidays.
• Previous retail sales associate experience is preferred.
• Previous F&B experience is preferred.
• Ability to stand for long periods of time.
• Excellent communication skills.
• Friendly, enthusiastic demeanor.
• Willingness to work as part of a team.

Responsibilities

• Assist guests in a timely and friendly manner.
• Comply with all Big SNOW retail department standard operating procedures.
• Keep the store and work area clean, orderly and neat in appearance.
• Operate the POS system.
• Follow all loss prevention policies.
• Follow all merchandising guidelines.
• Conduct cycle count inventories quickly and accurately at the request of the manager.
• Report out of stock items to supervisors
• Re-stock merchandise when needed.
• Complete service guideline checklists daily.
• Be aware of weekly sales and promotions in all stores. Change signage and/or perform markdowns as needed.
• Support our mission through consistent teamwork, a positive employee experience, earned customer loyalty, mutual respect and continuously striving to be the best.
• Present a well-groomed image and wear the appropriate uniform and nametag at all times when on duty.
• Perform other duties as assigned by your Guide and Manager

Skills

Communication skills

Teamwork

Friendly demeanor

Customer service

Job description

SNOW Partners Mission Statement

To Enhance the Lives of our Team , Guests and Partners by Building Lasting Connections .

About Big SNOW

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests .

How the Retail and F&B Ambassador works with the Team

This position will be a hybrid role between being a Retail Ambassador working the retail store, providing guests with information, assisting in sales, and product knowledge. as well as being a F&B Ambassador in our Cafe making pancakes, hot chocolate, coffee, and other items.

Team Member Responsibilities

Retail Ambassador

• Assist guests in a timely and friendly manner.
• Comply with all Big SNOW retail department standard operating procedures.
• Keep the store and work area clean, orderly and neat in appearance.
• Operate the POS system.
• Follow all loss prevention policies.
• Follow all merchandising guidelines.
• Conduct cycle count inventories quickly and accurately at the request of the manager.
• Report out of stock items to supervisors
• Re-stock merchandise when needed.
• Complete service guideline checklists daily.
• Be aware of weekly sales and promotions in all stores. Change signage and/or perform markdowns as needed.
• Support our mission through consistent teamwork, a positive employee experience, earned customer loyalty, mutual respect and continuously striving to be the best.
• Present a well-groomed image and wear the appropriate uniform and nametag at all times when on duty.
• Perform other duties as assigned by your Guide and Manager

F&B Ambassador

• Provide our guests with the information necessary to make a food or drink choice by performing a menu tour
• Serve the guests selections in a manner that is consistent with Big SNOW policies and procedures
• Perform quick and accurate credit card transactions for food and drink purchases
• Be knowledgeable about the techniques used to prepare our food and drink products
• Maintain proper sanitary protocols for the workspace and guest space
• Be knowledgeable about the products and services Big SNOW Provides
• Be an accurate and reliable source of information for our Guests
• Perform other duties as assigned by Blazer/Guide
• Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best

Team Member Qualifications

• Must be 18 years or older
• Must be able to work weekdays, weekends, and holidays
• Previous retail sales associate experience is preferred
• Previous F&B experience is preferred
• Ability to stand for long periods of time
• Excellent communication skills
• Friendly, enthusiastic demeanor
• Willingness to work as part of a team