Big SNOW Retail/ QSR Ambassador

SNOW PARTNERS LLC; East Rutherford (NJ); Hybrid; USD 19,000 - 28,000; Full time

Job summary

SNOW PARTNERS LLC is hiring for a Hybrid Retail and F&B Ambassador at Big SNOW in East Rutherford, NJ. You will handle guest assistance, sales, product knowledge, and cafe service, balancing in-store retail duties with food and beverage duties.

The role requires 18+ age, availability on weekdays, weekends and holidays, and the ability to work standing for long periods. Prior retail and F&B experience is preferred, along with strong communication and a team mindset.

Qualifications

• Must be 18 years or older.
• Able to work weekdays, weekends, and holidays.
• Retail and F&B experience preferred.
• Ability to stand for long periods.
• Excellent communication skills.
• Friendly, enthusiastic demeanor.
• Willingness to work as part of a team.

Responsibilities

• Retail Ambassador: Assist guests in a timely and friendly manner and operate the POS system.
• Retail: Maintain store cleanliness, follow SOPs, report stock items, and support weekly promotions.
• F&B Ambassador: Provide guests with menu information and perform quick food/beverage service.
• General: Support the team and ensure a positive guest experience.

Skills

Customer service

Communication

Teamwork

Sales ability

Tools

POS system

Job description

Job Details:

Job Location: Big SNOW - East Rutherford, NJ 07073, Salary Range: $17.00 - $17.00 Hourly, Job Category: Retail,

SNOW Partners Mission Statement:

“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”

About Big SNOW:

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.

How the Retail and F&B Ambassador works with the Team:

This position will be a hybrid role between being a Retail Ambassador working the retail store, providing guests with information, assisting in sales, and product knowledge. as well as being a F&B Ambassador in our Cafe making pancakes, hot chocolate, coffee, and other items.

Team Member Responsibilities:

Retail Ambassador

• Assist guests in a timely and friendly manner.
• Comply with all Big SNOW retail department standard operating procedures.
• Keep the store and work area clean, orderly and neat in appearance.
• Operate the POS system.
• Follow all loss prevention policies.
• Follow all merchandising guidelines.
• Conduct cycle count inventories quickly and accurately at the request of the manager.
• Report out of stock items to supervisors
• Re-stock merchandise when needed.
• Complete service guideline checklists daily.
• Be aware of weekly sales and promotions in all stores. Change signage and/or perform markdowns as needed.
• Support our mission through consistent teamwork, a positive employee experience, earned customer loyalty, mutual respect and continuously striving to be the best.
• Present a well-groomed image and wear the appropriate uniform and nametag at all times when on duty.
• Perform other duties as assigned by your Guide and Manager

F&B Ambassador

• Provide our guests with the information necessary to make a food or drink choice by performing a menu tour
• Serve the guests’ selections in a manner that is consistent with Big SNOW policies and procedures
• Perform quick and accurate credit card transactions for food and drink purchases
• Be knowledgeable about the techniques used to prepare our food and drink products
• Maintain proper sanitary protocols for the workspace and guest space
• Be knowledgeable about the products and services Big SNOW Provides
• Be an accurate and reliable source of information for our Guests
• Perform other duties as assigned by Blazer/Guide
• Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best

Team Member Qualifications:

Qualifications:

• Must be 18 years or older
• Must be able to work weekdays, weekends, and holidays
• Previous retail sales associate experience is preferred
• Previous F&B experience is preferred
• Ability to stand for long periods of time
• Excellent communication skills
• Friendly, enthusiastic demeanor
• Willingness to work as part of a team