Big SNOW Retail/ QSR Ambassador

Big SNOW American Dream; East Rutherford (NJ); Hybride; USD 21 000 - 28 000; Plein temps

Résumé du poste

Big SNOW American Dream in East Rutherford, NJ seeks a Hybrid Retail & F&B Ambassador to assist guests, drive sales, and ensure a premium guest experience at our year‑round indoor ski resort.

The role blends in-store retail duties with café service, requires 18+ and the ability to stand for long periods, and offers a dynamic team environment with flexible schedules including weekends and holidays.

Qualifications

• Must be 18 years or older.
• Ability to work weekdays, weekends, and holidays.
• Previous retail sales or F&B experience preferred.
• Excellent communication and customer service skills.

Responsabilités

• Assist guests in-store with information and recommendations.
• Operate the POS system and maintain clean store presentation.
• Support café operations and serve guests with accuracy.
• Follow loss prevention, merchandising, and SOP guidelines.

Connaissances

Communication skills

Teamwork

Customer service

Stamina

Outils

POS system

Description du poste

SNOW Partners Mission Statement:“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”About Big SNOW:Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.How the Retail and F&B Ambassador works with the Team: This position will be a hybrid role between being a Retail Ambassador working the retail store, providing guests with information, assisting in sales, and product knowledge. as well as being a F&B Ambassador in our Cafe making pancakes, hot chocolate, coffee, and other items.Team Member Responsibilities:Retail AmbassadorAssist guests in a timely and friendly manner.Comply with all Big SNOW retail department standard operating procedures.Keep the store and work area clean, orderly and neat in appearance.Operate the POS system.Follow all loss prevention policies.Follow all merchandising guidelines.Conduct cycle count inventories quickly and accurately at the request of the manager.Report out of stock items to supervisorsRe-stock merchandise when needed.Complete service guideline checklists daily.Be aware of weekly sales and promotions in all stores. Change signage and/or perform markdowns as needed.Support our mission through consistent teamwork, a positive employee experience, earned customer loyalty, mutual respect and continuously striving to be the best.Present a well-groomed image and wear the appropriate uniform and nametag at all times when on duty.Perform other duties as assigned by your Guide and ManagerF&B AmbassadorProvide our guests with the information necessary to make a food or drink choice by performing a menu tourServe the guests’ selections in a manner that is consistent with Big SNOW policies and proceduresPerform quick and accurate credit card transactions for food and drink purchasesBe knowledgeable about the techniques used to prepare our food and drink productsMaintain proper sanitary protocols for the workspace and guest spaceBe knowledgeable about the products and services Big SNOW ProvidesBe an accurate and reliable source of information for our GuestsPerform other duties as assigned by Blazer/GuideSupport our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the bestTeam Member Qualifications:Must be 18 years or olderMust be able to work weekdays, weekends, and holidaysPrevious retail sales associate experience is preferredPrevious F&B experience is preferredAbility to stand for long periods of timeExcellent communication skillsFriendly, enthusiastic demeanorWillingness to work as part of a team