Big Guest Experience Ambassador

Big SNOW American Dream; Rutherford (NJ); Vor Ort; USD 21.000 - 25.000; Vollzeit

Zusammenfassung

Big SNOW American Dream is seeking a Guest Experience Ambassador to provide outstanding service to guests at our indoor snow resort. You will handle ticket encoding, outfitting, and the rental process while ensuring a memorable and safe experience for visitors.

Responsibilities include assisting guests, promoting product offerings, and maintaining accurate information at all touchpoints. A positive attitude, ability to work in cold conditions, and a flexible schedule are essential to success in

Qualifikationen

• Must be 16 or older.
• Ability to stand for long periods.
• Ability to work in cold conditions (28 degrees).
• Must be able to work a flexible schedule including afternoons, weekends, and holidays.

Aufgaben

• Be an accurate and reliable source of information for our guests.
• Assist with guest retail, entry to facility, outfitting, boot fitting/rental equipment, and overall guest experience.
• Promote and educate guests on product offerings throughout the guest trail.
• Perform other duties as assigned by leadership.
• Acknowledge and advocate for guests' needs related to their Big SNOW experience.
• Enforce and follow safety procedures for the team and guests.
• Scan online ticket purchases and encode media for access to rentals and tickets.
• Validate entry and cards at entry points and lift base.
• Support our mission through teamwork, guest loyalty, and mutual respect.

Kenntnisse

Customer service

Positive attitude

Stand for long periods

Work in cold environments

Flexible schedule

Jobbeschreibung

About Big SNOW

Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests .

How the Guest Experience Ambassador works with the Team

Provide guests with an unforgettable experience at the resort through customer service, encoding passes, outfitting, and our rental process.

Team Member Responsibilities

• Be an accurate and reliable source of information for our Guests
• Assist with the guest retail, entry to facility, outfitting, boot fitting/rental equipment and overall positive guest experience
• Promote and educate guests on product offerings throughout the guest trail
• Perform other duties as assigned by Blazer/Guide
• Acknowledging and advocating for our guests needs as it pertains to their experience with Big SNOW
• Enforce and follow safety procedures for the team and our guests
• Scan online ticket purchases and encode media for access to rentals, tickets, etc.
• Validate entry and cards at entry points/lift base
• Support our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the best

Qualifications

• Must be 16or older
• A positive attitude and a commitment to great service.
• Ability to stand for long periods of time
• Ability to stand cold conditions (constant 28 degrees)
• Prior customer service isa plus
• Must be able to work a flexible schedule including afternoon shifts,weekends, and holidays
• Ability to lift up to 50lbs