Big Guest Experience Ambassador

Big SNOW American Dream; East Rutherford (NJ); On-site; USD 19,000 - 25,000; Part time

Job summary

Big Snow American Dream is seeking a Guest Experience Ambassador to help guests with entry, passes, rentals and information throughout the resort. The role requires a positive attitude, strong customer service, and the ability to work in chilly conditions.

Applicants should be able to stand for long periods, lift up to 50 lbs, and work a flexible schedule including afternoons, weekends, and holidays. Prior customer service is a plus in this fast-paced environment.

Qualifications

• Prior customer service experience preferred.
• Ability to work in a fast-paced environment.
• Excellent interpersonal communication.

Responsibilities

• Assist guests with entry to facility and rental process.
• Encode passes and tickets for access to rentals and services.
• Inform guests about product offerings and options throughout the guest trail.
• Enforce safety procedures and maintain a positive team environment.
• Stand for long periods and in cold conditions; lift up to 50 lbs.

Skills

Customer service

Communication

Teamwork

Positive attitude

Job description

About Big SNOW:Big SNOW is North America's first and only real snow, indoor, year-round ski and snowboard resort. We share our passion of sliding on snow with our guests.How the Guest Experience Ambassador works with the Team:Provide guests with an unforgettable experience at the resort through customer service, encoding passes, outfitting, and our rental process.Team Member Responsibilities:Be an accurate and reliable source of information for our GuestsAssist with the guest retail, entry to facility, outfitting, boot fitting/rental equipment and overall positive guest experiencePromote and educate guests on product offerings throughout the guest trailPerform other duties as assigned by Blazer/GuideAcknowledging and advocating for our guests needs as it pertains to their experience with Big SNOWEnforce and follow safety procedures for the team and our guestsScan online ticket purchases and encode media for access to rentals, tickets, etc.Validate entry and cards at entry points/lift baseSupport our mission through consistent teamwork, a positive team member experience, earned guest loyalty, mutual respect and continuously striving to be the bestMust be 16 or olderA positive attitude and a commitment to great service.Ability to stand for long periods of timeAbility to stand cold conditions (constant 28 degrees)Prior customer service is a plusMust be able to work a flexible schedule including afternoon shifts, weekends, and holidaysAbility to lift up to 50lbs