Big Night Entertainment Group - Security Supervisor

Big Night Entertainment Group; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Big Night Entertainment Group in Boston seeks a Security Supervisor to lead on-site security operations and mentor officers. You will coordinate nightlife setup, enforce liquor laws, and ensure guest safety with professionalism.

The role requires 2–3 years of security experience in nightlife or high-volume settings, strong communication, de-escalation skills, and a neat appearance. You will report to management and uphold Big Night standards during busy evenings.

Qualifications

• At least 2–3 years of related experience.
• Nightlife experience in upscale, high-volume environment required.
• Understanding of general security procedures and liquor laws familiarization.
• Neat and professional appearance.
• Ability to communicate effectively with customers and staff.
• Demonstrated teamwork and ability to de-escalate issues.

Responsibilities

• Supervise security officers and coach staff as needed.
• Coordinate nightlife setup across lobby and dancefloor areas.
• Pre-shift briefing and officer assignments.
• Enforce identification procedures and liquor laws.
• Maintain guest safety and de-escalate incidents.
• Monitor occupancy and front door activity; manage lines.
• Provide guests with information and outstanding service.
• Document incidents and report following procedures.

Skills

Nightlife security

Teamwork

Communication

De-escalation

Professional appearance

Liquor laws knowledge

Job description

Brief Description

As a Security Supervisor, a typical day might include the following:

• Supporting the security management team in supervising assigned work areas, mentoring, coaching and counseling security officers alongside management as needed
• Coordinating nightlife setup throughout the venue lobby and dancefloor/VIP area
• Pre-shifting security team nightly
• Assigning security officers their positions
• Managing and enforcing identification procedures
• Ensuring all liquor laws are being followed by guests and staff members
• Enforcing all Big Night policies and ensuring they are being followed by security team
• Managing safety in the venue
• Monitoring front door activity, controlling occupancy limits and line management
• Providing guests with information and outstanding customer service
• Calmly and effectively deescalating situations in accordance with Big Night standards
• Protecting the venue from damage
• Clearing patrons from venue at end of business, assisting with dispersing them outside of venue upon exit
• Breaking down nightly setup at end of shift, conducting a nightly walkthrough and post shifting security officers as needed
• Following proper reporting procedures and documentation on any guest or employee incidents and managing all incidents professionally
• Other duties as assigned

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• You have at least two to three years of related experience
• Nightlife experience in a similar, upscale, high-volume environment required
• You have a thorough understanding of general security procedures, as well as some familiarity with liquor laws, license rules and regulations
• You present a neat and professional appearance
• You are able to communicate effectively and accurately with customers, the public and co-workers
• You are able to demonstrate teamwork with other staff members
• You are able to de-escalate issues

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 75 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
• Non-typical office hours will be customary including evenings, weekends, and holidays. The estimated schedule for this position will be Thursday through Saturday from 7:00 PM – 3:00 AM and is estimated to work at least two days per week for special events

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.