Empire - Host

Big Night Entertainment Group; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Big Night Entertainment Group in Boston is seeking a friendly Restaurant Host to greet guests, seat them, and ensure a smooth dining experience across The Grand, Big Night Live, Empire and more. You will coordinate with servers and bartenders, and promote the venues with a professional attitude.

Strong communication and a welcoming demeanor are essential, along with the ability to work evenings and weekends. Prior hosting experience is preferred but attitude and teamwork can also lead to success.

Qualifications

• At least 1 year of hosting experience in a fast-paced bar/restaurant.
• Neat, professional appearance with strong customer service.
• Ability to communicate effectively with customers, public and co-workers.

Responsibilities

• Greet guests with a welcoming smile and provide fast, friendly service.
• Assign and escort guests to tables and manage seating flow.
• Monitor alcohol consumption and intervene per guidelines.
• Promote Big Night Entertainment Group in a positive, professional manner.
• Collaborate with hosts, servers, bartenders, and management to ensure smooth operation.
• Remember guest names and use them to personalize service.
• Maintain a clean, stocked host area and support other duties as assigned.

Skills

Communication

Customer service

Teamwork

Interpersonal skills

Job description

Brief Description

As a Restaurant Host, a typical day might include the following:

• Greeting guests with a welcoming smile and providing them with fast, friendly service


• Assigning and escorting guests to their tables


• Monitoring guest consumption of alcohol and intervening when needed according to company guidelines


• Promoting Big Night Entertainment Group in a positive and professional manner


• Working well with others as you will be working with other hosts, servers, bartenders, support and management


• Remembering guest's names and utilizing them when appropriate


• Maintaining a clean and stocked work area


• Other duties as assigned

Brief Description

As a Restaurant Host, a typical day might include the following:

• Greeting guests with a welcoming smile and providing them with fast, friendly service


• Assigning and escorting guests to their tables


• Monitoring guest consumption of alcohol and intervening when needed according to company guidelines


• Promoting Big Night Entertainment Group in a positive and professional manner


• Working well with others as you will be working with other hosts, servers, bartenders, support and management


• Remembering guest's names and utilizing them when appropriate


• Building guest loyalty


• Maintaining a clean and stocked work area


• Other duties as assigned

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• At least 1 year previous hosting experience in a fast-paced bar/restaurant


• A neat and professional appearance


• Ability to communicate effectively and accurately with customers, the public and co-workers


• Ability to demonstrate teamwork with other staff members


• Must have a friendly and welcoming demeanor, as well as strong communication and interpersonal skills


• Must be able to work the hours required of the position including weekends

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

• May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment


• Non-typical office hours will be customary including evenings, weekends, and holidays

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.