Guest Experience Concierge — Indoor Snow Resort

Big SNOW American Dream; East Rutherford (NJ); On-site; USD 19,000 - 25,000; Part time

Job summary

Big Snow American Dream is seeking a Guest Experience Ambassador to help guests with entry, passes, rentals and information throughout the resort. The role requires a positive attitude, strong customer service, and the ability to work in chilly conditions.

Applicants should be able to stand for long periods, lift up to 50 lbs, and work a flexible schedule including afternoons, weekends, and holidays. Prior customer service is a plus in this fast-paced environment.

Qualifications

• Prior customer service experience preferred.
• Ability to work in a fast-paced environment.
• Excellent interpersonal communication.

Responsibilities

• Assist guests with entry to facility and rental process.
• Encode passes and tickets for access to rentals and services.
• Inform guests about product offerings and options throughout the guest trail.
• Enforce safety procedures and maintain a positive team environment.
• Stand for long periods and in cold conditions; lift up to 50 lbs.

Skills

Customer service

Communication

Teamwork

Positive attitude

Job description

Big Snow American Dream is seeking a Guest Experience Ambassador to help guests with entry, passes, rentals and information throughout the resort. The role requires a positive attitude, strong customer service, and the ability to work in chilly conditions.

Applicants should be able to stand for long periods, lift up to 50 lbs, and work a flexible schedule including afternoons, weekends, and holidays. Prior customer service is a plus in this fast-paced environment.