Bi-lingual Ops & Customer Success Leader

Our Bond; Florham Park (NJ); In loco; USD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Bonus potential

Stock option grants

Generous paid time off

Career growth opportunities

Descrizione del lavoro

Our Bond is seeking a dynamic, bilingual Manager of Operations and Customer Success to lead and optimize everyday operations, representing the company to customers, partners and public sources. The role requires strong organizational skills, adaptability and a proactive, self-starting attitude.

You will drive short- and long-term objectives in a subscriber-based environment, enhance processes, train staff, and coordinate cross-functional teams to deliver high-quality service under pressure.

Competenze

• Bilingual in English and one additional language (Spanish, French, Hebrew or Portuguese).
• 3+ years representing an organization to enterprise customers, the public, or government.
• 3+ years of project management experience.
• 2+ years of management in a restricted action environment.

Mansioni

• Lead and manage operations to meet daily/hourly goals and assist agents and clients as needed.
• Represent Bond to customers, partners, the public, government, and external sources.
• Set short- and long-range objectives and drive action in a member/subscriber-based environment.
• Develop and enhance processes to strengthen the Operations Framework.
• Identify training needs and design formal developmental programs for staff.
• Evaluate situations, identify critical issues, and support teams in high-pressure environments.
• Coordinate staffing solutions and manage work allocation.
• Analyze trends and produce strategic reports and dashboards for Senior Leadership.
• Coordinate work of others to ensure timely, accurate, and complete results.
• Schedule events, programs, and activities and manage team workloads.
• Compliance with data privacy laws due to exposure to sensitive data.
• All other duties as assigned.

Conoscenze

Bilingual English & Spanish

Client management

Project management

Leadership

Cross-functional collaboration

Formazione

Bachelor's degree

Strumenti

MS Office

G-Suite

iOS

Android

Descrizione del lavoro

Our Bond is seeking a dynamic, bilingual Manager of Operations and Customer Success to lead and optimize everyday operations, representing the company to customers, partners and public sources. The role requires strong organizational skills, adaptability and a proactive, self-starting attitude.

You will drive short- and long-term objectives in a subscriber-based environment, enhance processes, train staff, and coordinate cross-functional teams to deliver high-quality service under pressure.