Bilingual Team Manager (Spanish) – Remote Banking Ops

Sutherland; Houston (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

Sutherland is launching a new program under our Banking/Financial Services vertical. We are looking to bring on a talented BI-LINGUAL Team Manager to lead the team! IF you have the leadership and vertical experience to ensure a successful launch, we want to hear from you!

As a Team Manager, you will get to manage team performance, coach for CX metrics, and drive client-focused improvements. This role supports remote work and requires strong leadership in a fast-paced BPO environment.

Qualifications

• Be able to work in a fast-paced environment.
• Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Willing to work remotely.

Responsibilities

• ManageTeam Performance: Improve team performance on Customer Experience metrics through coaching and action plans.
• Accomplish weekly deliverables: coaching compliance, audits, attendance insights, and improvement ideas.
• Present Team Performance to Clients as needed.
• Client advocate: address attendance and attrition; improve employee morale.
• Set up accountability discussions and stay interviews; keep employees informed.

Skills

Fast-paced environment

Trust and rapport

Analytical skills

Verbal and written communication

Remote work

Job description

Sutherland is launching a new program under our Banking/Financial Services vertical. We are looking to bring on a talented BI-LINGUAL Team Manager to lead the team! IF you have the leadership and vertical experience to ensure a successful launch, we want to hear from you!

As a Team Manager, you will get to manage team performance, coach for CX metrics, and drive client-focused improvements. This role supports remote work and requires strong leadership in a fast-paced BPO environment.