Bi-lingual Front Desk Associate

Barbour Orthopaedics; Marietta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Comprehensive benefits

Paid time off

401K with company match

Free parking

Job summary

Barbour Orthopaedics is seeking a Front Desk Associate to be the first point of contact for patients and guests. You will handle scheduling, greetings, calls and emails, verify insurance, process payments, and keep front desk operations organized in a patient-centered clinic.

The ideal candidate has at least six months of customer service experience, good written and verbal communication, and familiarity with EMR/EHR systems and Microsoft Word/Excel.

Qualifications

• High school diploma or GED.
• Minimum 6 months of customer service with basic medical insurance knowledge.
• Strong written, interpersonal and telephone communication skills.
• EMR/EHR experience and Word/Excel proficiency.

Responsibilities

• Collect and enter patient data and verify accuracy.
• Greet patients, check them in, and schedule appointments.
• Verify insurance and collect payments before visits.
• Answer phones, transfer to correct departments, and manage emails.
• Monitor wait times and keep front desk organized.
• Maintain office supplies and complete opening/closing procedures.

Skills

Customer service

Phone etiquette

Verbal communication

Data entry

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Word

Excel

Job description

Job description

Front Desk Associate

At Barbour Orthopaedics, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.

We are currently seeking a Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer service focused position. The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to patients and guests. Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, insurance verification, and accepting payments.

Clinic Locations:

Forest Park – 871 Forest Pkwy, Forest Park, GA

Lawrenceville- 965 Oakland Road, Lawrenceville, GA

2505A Chastain Meadows Pkwy, Marietta, GA

Shift:

Monday – Friday 8am- 8pm

Saturdays 9-6pm

Responsibilities:

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify Patient Insurance or Financial Responsibility
• Collect any payments required by patients before their visit.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Communicate with patients as they wait.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

Requirements:

Qualifications:

• High school graduate or GED certificate
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.Proficient with Microsoft Word and Excel.

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and free parking.