Bi-lingual Front Desk Associate

Barbour Orthopaedics & Spine; Forest Park (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Comprehensive benefits package

Paid time off

401K with company match

Free parking

Job summary

Barbour Orthopaedics & Spine seeks a Front Desk Associate to greet patients, schedule appointments, verify insurance, collect payments, and maintain accurate records across a busy orthopedic practice.

The role requires excellent customer service, professionalism, and the ability to work at multiple Georgia locations with daytime hours. Competitive pay and benefits accompany the position.

Qualifications

• High school diploma or GED required.
• Minimum six months of customer service experience with basic knowledge of medical insurance processes.
• Strong communication skills for high-level written, interpersonal, and telephone interactions.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and manage front desk calendar.
• Verify patient insurance or financial responsibility.
• Collect payments and process transactions.
• Answer phones and route calls to appropriate departments.
• Maintain accurate patient data and records.
• Monitor waiting times and communicate with patients.
• Ensure timely front desk operations and openings/closings.

Skills

Customer service

Medical insurance process

Language skills

ASC/Medical Office experience

EMR/EHR experience

MS Word/Excel

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Word

Microsoft Excel

Job description

Job Type

Full-time, Part-time

Description

At Barbour Orthopaedics, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.

We are currently seeking a Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer service focused position. The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to patients and guests. Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, insurance verification, and accepting payments.

Clinic Locations

FULL-TIME AND PART-TIME POSITIONS AVAILABLE

Forest Park - 871 Forest Pkwy, Forest Park, GA

Lawrenceville- 965 Oakande Road, Lawrenceville, GA

2505A Chastain Meadows Pkwy, Marietta, GA

Shift

Monday - Friday 8am- 8pm

Saturdays 9-6pm

Responsibilities

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify Patient Insurance or Financial Responsibility
• Collect any payments required by patients before their visit.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Communicate with patients as they wait.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

Requirements

Qualifications

• High school graduate or GED certificate
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.
• Proficient with Microsoft Word and Excel.

Why Work for Us?

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and free parking.