Bi-lingual Front Desk

Barbour Ortho; Lawrenceville (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Comprehensive benefits

Paid time off

401K with company match

Free parking

Job summary

Barbour Orthopaedics is seeking a Front Desk Associate in Lawrenceville, GA. You will be the first point of contact for patients, greeting visitors, handling phone calls, scheduling, and verifying insurance.

The ideal candidate has strong customer service skills, basic medical insurance knowledge, and experience with EMR/EHR systems. This role requires attention to detail and excellent communication while supporting a busy orthopedic office.

Qualifications

• High school diploma or GED required.
• At least 6 months of customer service experience with basic medical insurance knowledge.
• Strong written and verbal communication skills.
• ASC/Medical Office experience preferred.
• EMR/EHR experience preferred.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Collect and enter patient data and verify accuracy.
• Prepare paperwork for patient appointments.
• Verify patient insurance or financial responsibility.
• Collect payments prior to visits.
• Greet patients and check in; monitor wait times.
• Answer calls and direct to appropriate departments.
• Schedule appointments and manage reminders.
• Maintain office supply levels and assist with opening/closing procedures.

Skills

Customer service

Medical insurance knowledge

MS Word & Excel

Communication skills

Education

High school diploma or GED

Tools

EMR/EHR systems

Office software

Job description

Description

At Barbour Orthopaedics, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.

We are currently seeking a Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer service focused position. The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to patients and guests. Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, insurance verification, and accepting payments.

Clinic Location

Lawrenceville- 965 Oakland Road, Lawrenceville, GA

Shift

Monday - Friday Noon- 8pm

Saturdays 9-6pm

Responsibilities

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify Patient Insurance or Financial Responsibility
• Collect any payments required by patients before their visit.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Communicate with patients as they wait.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

Requirements

Qualifications

• High school graduate or GED certificate
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.
• Proficient with Microsoft Word and Excel.

Why Work for Us?

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and free parking.