Bi-lingual Front Desk

Barbour Orthopaedics & Spine; Lawrenceville (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Comprehensive benefits

Paid time off

401K with company match

Free parking

Job summary

Barbour Orthopaedics in Lawrenceville, GA seeks a Front Desk Associate to deliver exceptional patient-facing service. You will manage appointments, greet patients and vendors, and handle calls, emails, and insurance verification while ensuring accurate data entry and smooth check-in processes.

The role requires a friendly, professional demeanor and basic computer skills, with prior medical office experience and EMR/EHR familiarity preferred. Competitive pay with benefits offered.

Qualifications

• High school diploma or GED required.
• Minimum of six months of customer service experience with basic knowledge of the medical insurance process.
• Proficient with Microsoft Word and Excel; experience with EMR/EHR systems preferred.

Responsibilities

• Manage front desk activities including scheduling appointments and greeting patients and vendors.
• Handle inbound and outbound calls, faxes, and emails; verify insurance information and collect payments.
• Enter and verify patient data; prepare paperwork for appointments; monitor wait times and communicate with patients.

Skills

Customer service

Insurance processing

Phone etiquette

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Word

Microsoft Excel

Job description

Barbour Orthopaedics, we’re dedicated to providing exceptional orthopedic care through advanced medical techniques, cutting-edge technology, and a patient-centered approach. As a trusted name in orthopaedic medicine, we pride ourselves on our collaborative environment, commitment to excellence, and a shared mission to help patients live healthier, more active lives.

We are currently seeking a Front Desk Associate to join our team. The Front Desk Associate is a highly visible, customer service focused position. The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to patients and guests. Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, insurance verification, and accepting payments.

Clinic Location

Lawrenceville- 965 Oakland Road, Lawrenceville, GA

Shift

Monday - Friday Noon- 8pm

Saturdays 9-6pm

Responsibilities

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify Patient Insurance or Financial Responsibility
• Collect any payments required by patients before their visit.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Communicate with patients as they wait.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

Requirements

Qualifications

• High school graduate or GED certificate
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.
• Proficient with Microsoft Word and Excel.

Why Work for Us?

We offer competitive pay, paid holidays, comprehensive benefit package, paid time off, 401K with company match, and free parking.