Bi-lingual English/Spanish BDC Customer Service Representative

Hireology; Fort Worth (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & Dental

Paid Time Off

Bonuses

Life Insurance

Professional Development

Holiday Pay

401(k) available

Probation merit increase

Job summary

TheHiley Automotive Group is seeking a customer service coordinator to support our Fort Worth dealership. You will handle calls, emails, and live chats, and help schedule service appointments with a focus on customer satisfaction and efficiency.

Qualified candidates bring bilingual English/Spanish skills, prior customer service experience, and a collaborative attitude. Automotive knowledge is a plus, and a flexible schedule is required to match BDC hours.

Qualifications

• Bi-lingual English/Spanish required.
• At least one prior role in customer service.
• Strong collaboration and teamwork.
• Prompt and courteous demeanor.
• Positive, hardworking attitude.
• Solid computer skills: Word, Excel, Outlook.

Responsibilities

• Answer customer calls and follow up with service appointments.
• Respond to inquiries via internet, phone, and live chat using email, scripts and templates.
• Provide initial product information and direct customers to dealership resources.
• Follow up with missed appointments.
• Participate in team/process development sessions with colleagues and management.
• Use BDCtracking system daily.

Skills

Bilingual English/Spanish

Customer Service Experience

Team Player

Courteous Demeanor

Basic PC Skills (Word, Excel, Outlook)

Flexible Hours

Automotive Knowledge (a plus)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At theHiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• Medical and Dental
• Paid Time Off
• Competitive Pay and Bonus Structure
• Life Insurance
• Professional Development
• Holiday Pay
• 401(k) available at most locations
• Merit increase after 90 day probationary period, giving you pass your evaluation

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with missed appointments
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize BDCtracking system daily.

Qualifications

• Bi-lingual English/Spanish
• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
• Able to work any days/hours the BDC is open
• Automotive knowledge a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.