Business Development Service Coordinator

Hireology; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical and Dental

Paid Time Off

Competitive Pay and Bonus Structure

Life Insurance

Professional Development

Holiday Pay

401(k) available at most locations

Job summary

Hiley Automotive Group in Fort Worth, TX is seeking a customer service focused team member to join our BDC to answer calls, book service appointments, and respond to inquiries. This role supports dealership resources and emphasizes collaboration with sales teams and management.

The ideal candidate has prior customer service experience, strong computer skills with Word/Excel/Outlook, and a positive, proactive attitude.

Qualifications

• At least one prior customer service role.
• Team-oriented with collaborative attitude and willingness to improve.
• Prompt, courteous demeanor and positive work ethic.
• Strong computer skills: Word, Excel, Outlook; dual-screen preferred.

Responsibilities

• Answer customer calls and schedule follow-ups for service.
• Respond to internet, phone, and live chat inquiries using email scripts.
• Provide initial product information and direct customers to dealership resources.
• Follow up on missed appointments.
• Participate in team and process development with dealership management.
• Utilize BDC tracking system daily.

Skills

Customer service

Team collaboration

Prompt and courteous

Strong communication

MS Office (Word, Excel, Outlook)

Automotive knowledge

Tools

BDC tracking system

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• Medical and Dental
• Paid Time Off
• Competitive Pay and Bonus Structure
• Life Insurance
• Professional Development
• Holiday Pay
• 401(k) available at most locations

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with missed appointments
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize BDC tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
• Able to work any days/hours the BDC is open
• Automotive knowledge a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.