Bi-lingual English/Spanish BDC Customer Service Representative

Hiley Cars of Huntsville; Fort Worth (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental

Paid Time Off

Competitive Pay and Bonus Structure

Life Insurance

Professional Development

Holiday Pay

401(k) available at most locations

Merit increase after 90 day probation

Job summary

Hiley Automotive Group is seeking a bilingual Customer Service Representative to answer calls, respond to internet and chat inquiries, and schedule service appointments across our Fort Worth area locations.

You'll provide product information, direct customers to dealership resources, follow up on missed appointments, and collaborate with sales and service teams. A positive, proactive attitude and proficiency in Word, Excel and Outlook are preferred.

Qualifications

• Bi-lingual English/Spanish
• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
• Able to work any days/hours the BDC is open
• Automotive knowledge a plus

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with missed appointments
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize BDC tracking system daily.

Skills

Customer service

Team collaboration

Tools

MS Office (Word Excel Outlook)

Job description

At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.

Benefits

• Medical and Dental
• Paid Time Off
• Competitive Pay and Bonus Structure
• Life Insurance
• Professional Development
• Holiday Pay
• 401(k) available at most locations
• Merit increase after 90 day probationary period, giving you pass your evaluation

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Follow up with missed appointments
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize BDC tracking system daily.

Qualifications

• Bi-lingual English/Spanish
• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
• Able to work any days/hours the BDC is open
• Automotive knowledge a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.