Bilingual Automotive Service & Growth Coordinator

Hiley Cars of Huntsville; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental

Paid Time Off

Competitive Pay and Bonus Structure

Life Insurance

Professional Development

Holiday Pay

401(k) available at most locations

Merit increase after 90 day probation

Job summary

The Hiley Automotive Group in Fort Worth, TX is seeking a Bi-Lingual English/Spanish Customer Service Representative for our busy multi-dealership BDC. You will handle customer calls, internet and live chat inquiries, and schedule service appointments with a focus on superior customer experiences.

Ideal candidates bring at least one year in customer service, a collaborative attitude, strong computer skills (Word, Excel, Outlook), and the ability to work hours when the BDC is open.

Qualifications

• Bi-lingualEnglish/Spanish required.
• Minimum 1 year of customer service experience.
• Collaborative attitude with eagerness to improve.
• Prompt and courteous demeanor.
• Strong computer skills: Word, Excel and Outlook.
• Automotive knowledge a plus.

Responsibilities

• Answer customer calls and establish follow-ups with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to dealership resources.
• Follow up with missed appointments.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams and management.
• Utilize BDC tracking system daily.

Skills

Bi-lingual English/Spanish

Customer service

Team collaboration

Computer skills

Job description

The Hiley Automotive Group in Fort Worth, TX is seeking a Bi-Lingual English/Spanish Customer Service Representative for our busy multi-dealership BDC. You will handle customer calls, internet and live chat inquiries, and schedule service appointments with a focus on superior customer experiences.

Ideal candidates bring at least one year in customer service, a collaborative attitude, strong computer skills (Word, Excel, Outlook), and the ability to work hours when the BDC is open.