Bi-Lingual Account Manager (Spanish/English fluency)

Financial Recovery Services; Superior, Northern (WI, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Premium pay for bilingual fluency

Monthly performance-based bonuses

Health, dental, and vision insurance

Career growth opportunities

Paid time off and holidays

Supportive workplace culture

Job summary

A financial services company is looking for a Bi-lingual Account Manager fluent in Spanish and English to manage consumer accounts and negotiate repayment plans. You will deal directly with clients to help resolve their debts while maintaining compliance with relevant laws. This role includes competitive pay with premiums for bilingual skills, comprehensive training, and opportunities for career growth in customer service and financial sectors.

Qualifications

• Fluency in Spanish and English (verbal and written) is essential.
• Prior experience in collections or customer service is helpful but not required.
• Basic computer skills and ability to learn new software quickly.
• Comfortable handling a high volume of calls.
• Basic computer skills and quick software learning.
• Strong listening and negotiation skills.
• Must pass the FDCPA exam and obtain a collector license (training provided).
• Willingness to work flexible hours including evenings or weekends.

Responsibilities

• Manage a portfolio of accounts and contact consumers regarding their past-due accounts.
• Negotiate repayment options and support consumers in finding solutions.
• Document all conversations accurately in compliance with regulations.
• Ensure compliance with FDCPA and state laws.
• Use skip tracing tools to locate updated contact information.
• Document all conversations accurately.
• Track daily activity using reporting tools.
• Coordinate with team leads to manage assigned accounts.

Skills

Fluent in both Spanish and English

Strong listening skills

Negotiation skills

Problem-solving skills

Attention to detail

Adaptability

Pass FDCPA exam

Flexible hours

Education

High school diploma or GED

Tools

Collection Resource System (CRS)

CBR

Fast Data

Job description

Financial Recovery Services is seeking qualified Bi-lingual Account Manager candidates with Spanish/English fluency.

Bi-lingual Account Manager – Position at a Glance

This position is responsible for contacting consumers with past due accounts, attempting to collect outstanding debts by negotiating repayment plans, maintaining detailed records of collection efforts, and ensuring compliance with relevant laws while professionally interacting with consumers to recover overdue payments.

Job Type: Full-Time | Hourly | On-site

Location: Twin Cities, MN | Dakota Dunes, SD | Superior, WI

Start Date: Hiring Immediately

Compensation: Competitive hourly wage + premium pay for Spanish fluency + performance bonuses

Experience Level: Entry-Level to Experienced | Paid Training Provided

Use Your Bilingual Skills to Make an Impact — and Get Paid For It

Are you fluent in both Spanish and English and looking for a rewarding career where your language skills make a real difference? Join Financial Recovery Services (FRS) as a Bi-lingual Account Manager and help consumers find solutions to their financial obligations — all while earning premium compensation for your bilingual abilities.

In this role, you’ll play a key part in bridging communication gaps , ensuring consumers understand their options, and supporting successful repayment plans. We’re actively hiring in Twin Cities, MN , Dakota Dunes, SD , and Superior, WI .

What to Expect in a Bi-lingual Account Manager Role

As a key member of our Operations Department , you’ll work closely with your Team Leader or Production Manager to manage a portfolio of accounts and help consumers resolve their outstanding debts — all while using your Spanish and English language skills to create a more inclusive, effective experience.

As a Bi-lingual Account Manager, You’ll:

• Manage a portfolio of accounts using our Collection Resource System (CRS)
• Contact Spanish- and English-speaking consumers via phone and email to discuss past-due accounts
• Clearly explain repayment options and help consumers find manageable, realistic solutions
• Build rapport and trust while maintaining professionalism and empathy
• Document all conversations accurately and in compliance with FDCPA and applicable state laws
• Use skip tracing tools to locate and update missing consumer contact information
• Track your daily activity and progress using reporting tools
• Maintain thorough and regular coverage across your assigned accounts

Whether you’re new to the workforce or transitioning careers, FRS provides comprehensive paid training to set you up for success. You’ll learn how to:

• Understand and apply debt collection laws (FDCPA and state regulations)
• Use our account management software: CRS , CBR , and Fast Data
• Handle calls with confidence and clarity — in both English and Spanish
• Apply sales and negotiation techniques to encourage positive payment outcomes
• Navigate cultural differences to provide excellent, respectful service across communities

Qualifications and Top Skills for Bi-lingual Account Manager

Qualifications

To succeed in this role, you should meet the following qualifications:

• Fluent in both Spanish and English (verbal and written)
• High school diploma or GED required
• Prior experience in collections, customer service, or a call center environment is helpful — but not required
• Comfortable communicating over the phone and handling a high volume of calls
• Basic computer skills and ability to learn new software quickly
• Strong listening, negotiation, and problem-solving skills
• Ability to maintain professionalism, empathy, and compliance under pressure
• Must be able to pass the FDCPA exam and obtain a collector license (training provided)
• Willingness to work flexible hours, including occasional evenings or weekends
• Are fluent in Spanish and English (verbal and written)
• Communicate clearly and confidently across cultural and language differences
• Enjoy working with people and helping them resolve financial challenges
• Are goal-driven, organized, and coachable
• Want to work in a supportive team environment where your skills are valued

Compensation, Bonuses, and Benefits

• Premium wage for bilingual fluency (English/Spanish)
• Monthly performance-based bonuses
• Full paid training — no prior collections experience required
• Career growth in customer service , collections , and financial services
• Health, dental, and vision insurance
• Paid time off, holidays, and a supportive workplace culture

Ready to Take the Next Step?

We’re hiring motivated individuals who are ready to make an impact and grow with us. If you’re driven, coachable, and ready to build a career — we’d love to hear from you.