Debt Collections Specialist

Credit Control, LLC.; Tampa (FL); On-site; USD 35,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Matching

Paid Time Off

Paid Holidays

Paid Training

Job summary

Credit Control, LLC in Tampa, FL is looking for a Debt Collection Specialist to work in our office. You will contact consumers, negotiate payment arrangements, and resolve balances while upholding FDCPA rules.

Earn base pay plus monthly bonuses, with potential to reach up to $77,000 annually. The role includes training, a strong team environment, and advancement opportunities in a stable company.

Qualifications

• Strong verbal and written communication skills.
• Knowledge of FDCPA regulations.
• 2+ years of debt collection and 2+ years of call center, sales, or telemarketing experience.

Responsibilities

• Communicate with consumers regarding account resolutions.
• Negotiate payment arrangements and solutions.
• Maintain compliance with company policies and industry regulations.
• Provide exceptional customer service during every interaction.
• Meet performance goals and maximize bonus opportunities.
• Document account activity accurately and efficiently.

Skills

Debt collection

Call center experience

FDCPA knowledge

Negotiation

Education

High School Diploma or equivalent

Tools

Basic computer skills

Job description

Debt Collection Specialist (IN OFFICE)

Join an Award-Winning Team and Earn Up To $77,000+ Per Year!

- Location: Tampa, FL (9929 Race Track Rd., Tampa, FL 33626)
- Compensation: $35,000 - $77,000 annually (Base Pay + Monthly Bonuses)
- Monthly Bonus Potential: Up to $3,000 per month
- Shift Differential: Additional $1/hour for the 11 AM - 8 PM shift
- Bilingual Pay: Additional $1/hour for Spanish-speaking agents

Ready to Build a Career, Not Just Work a Job?

Are you competitive, motivated, and driven by success? Do you enjoy helping people solve their debt while earning monthly bonuses for great results? If so, Credit Control, LLC wants YOU on our team!

For the past 7 consecutive years, Credit Control has been recognized as a top winner of the Best Places to Work in Collections Recognition Program. We know our people are our greatest asset, and we reward hard work with exceptional earning potential, career advancement opportunities, and industry-leading benefits.

As a Debt Collection Specialist, you'll work with consumers to resolve outstanding account balances while building valuable negotiation, communication, and customer service skills that will accelerate your career.

Why You'll Love Working Here

• Competitive Hourly Pay
• Monthly Bonuses Up to $3,000
• Monthly Gift Card Contests
• Career Growth & Advancement
• Paid Training
• Stable Company Representing Major National Financial Institutions
• Supportive Team Environment

Comprehensive Benefits Package

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k) with Company Matching
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Annual Retention Bonus Awards
• Employee Referral Program
• Paid Training

What You'll Do

• Communicate with consumers regarding account resolutions
• Negotiate payment arrangements and solutions
• Maintain compliance with company policies and industry regulations
• Provide exceptional customer service during every interaction
• Meet performance goals and maximize bonus opportunities
• Document account activity accurately and efficiently
• Utilize negotiation and communication skills to achieve successful outcomes

What We're Looking For

Preferred Qualifications

• 2+ years of debt collection experience
• 2+ years of call center, sales, or telemarketing experience
• Knowledge of FDCPA and debt collection regulations

Required Qualifications

• Strong verbal and written communication skills
• Excellent negotiation and customer service abilities
• Basic typing and computer skills
• High School Diploma or equivalent
• Ability to pass a background check
• Positive attitude and a strong work ethic
• Strong dependability and attendance

Schedule

Monday through Friday

• Day Shift: 9 AM – 6 PM
• Evening Shift: 11:00 AM - 8:00 PM (+$1/hour differential)
• Overtime opportunities available
• One half day Saturday per month required

Your Earning Potential Starts Here

• With competitive hourly pay, monthly bonuses of up to $3,000, shift differentials, bilingual incentives, and monthly contests, top performers have the opportunity to earn up to $77,000 annually. If you're motivated by success, thrive in a fast-paced environment, and want a career with unlimited growth potential.

Credit Control LLC
Where hard work is recognized, success is rewarded, and careers are built.