Account Manager

Financial Recovery Services; Mendota Heights (MN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health insurance options

Paid time off

Paid holidays

Supportive team environment

Job summary

A leading financial services company in Mendota Heights is seeking motivated individuals for an Account Manager position. This role involves contacting consumers with past due accounts, negotiating repayment plans, and complying with regulations. No experience is required as full training is provided. The position offers competitive pay, flexible schedules, and opportunities for career advancement in a supportive environment. Ideal candidates will possess strong communication and negotiation skills.

Qualifications

• No collections experience required, paid training is provided.
• Confidence on the phone and enjoyment in talking to people.
• Ability to stay organized and focused on goals.

Responsibilities

• Contact consumers with past due accounts to negotiate repayment plans.
• Maintain detailed records of collection efforts.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA).

Skills

Communication skills

Negotiation skills

Detail-oriented

Goal-focused

Tools

Collection Resource System (CRS)

CBR

Fast Data

Job description

Financial Recovery Services is seeking qualified Account Manager candidates.

This position is responsible for contacting consumers with past due accounts, attempting to collect outstanding debts by negotiating repayment plans, maintaining detailed records of collection efforts, and ensuring compliance with relevant laws while professionally interacting with consumers to recover overdue payments.

Job Type: Full-Time | Hourly | Non-Exempt

Start Date: Hiring Immediately

Compensation: Competitive hourly wage + performance bonuses

Schedule: Flexible shifts with occasional evenings/weekends for peak contact times

Experience Level: No experience required — training provided!

Start Your Career in Collections with FRS — No Experience Needed!

Looking to break into the financial services or collections industry ? Join Financial Recovery Services (FRS) as an Account Manager and help people get back on track with their financial obligations.

This is a great opportunity to grow your communication and negotiation skills , build real-world experience, and earn competitive pay — all in a supportive, team-first environment.

We’re currently hiring for collections jobs that offer paid training , career advancement , and job security in a growing industry.

What to Expect In an
Account Manager Role

What to Expect In an Account Manager Role

This is an on-site position in a professional office environment. You’ll be seated at a workstation with a headset and computer, making and receiving calls throughout the day. Some flexibility is expected, including occasional evening or weekend hours to maximize contact opportunities.

As an Account Recovery Specialist, You’ll:

• Manage an assigned list of past-due accounts and follow up via phone and email
• Help customers understand and resolve outstanding balances
• Use our Collection Resource System (CRS) to record conversations and update accounts
• Track progress and work toward individual and team collection goals
• Use skip tracing tools to locate updated contact information when needed
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other state laws

Don’t Have Experience? No Problem!

We provide paid training to help you:

• Understand FDCPA and state regulations
• Learn our collections software and tools (CRS, CBR, Fast Data)
• Build confidence handling consumer calls
• Develop a plan for career advancement within FRS
• Are confident on the phone and enjoy talking to people
• Stay organized, detail-oriented, and goal-focused
• Thrive in a performance-driven environment
• Are open to feedback and eager to learn new systems
• Speak Spanish? That’s a plus! (Not required)

Benefits and Compensation

• Competitive hourly wage + monthly performance bonuses
• Full training provided – no collections experience required
• Career growth opportunities in financial services and account management
• Health, dental, and vision insurance options
• Paid time off and paid holidays
• Supportive team environment with coaching and mentorship

Ready to Take the Next Step?

We’re hiring motivated individuals who are ready to make an impact and grow with us. If you’re driven, coachable, and ready to build a career — we’d love to hear from you.