BG BENEFIT SERVICE REP

Soluta, Inc.; Austin, Northern (TX, KY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

BG Benefit Service Rep in Austin, TX is seeking a benefits service representative to handle inbound calls for verification of benefits and answer questions from providers, members, and clients. You will maintain knowledge of health claims, plan designs, networks, and service guidelines with a focus on accuracy and courtesy.

Strong organization and communication are essential, as is the ability to adapt in a fast-paced healthcare environment.

Qualifications

• High school education or equivalent.
• 1 year of customer service/call center experience.
• Medical background a plus.
• Bilingual candidates a plus (English and Spanish).
• Excellent organizational, written/verbal communication skills.
• Adaptability and flexibility in a changing environment.

Responsibilities

• Answer a high volume of inbound calls and maintain rapid response rate according to metrics.
• Logging information of calls received where required.
• Maintain professional relationships with co-workers and supervisors.
• Provide great customer service communications with providers and other departments.
• Research and resolve customer inquiries.
• Use Excel and Word for forms and data entry.
• Pursue personal development and attend mandatory workshops.

Education

High school education or equivalent

1 year of customer service

Bilingual English/Spanish

Excellent organizational and communication skills

Tools

Excel

Word

Job description

# BG BENEFIT SERVICE REPCorporate Austin - Austin, TX 78729## OverviewSalary Range$18.00 - $18.50 Hourly## Description**Posi****t****ion Overview:**This position involves receipt of inbound calls for the purpose of verification of benefits and answering questions from providers, members, and clients. The benefits service representative will maintain knowledge of health claims, coding, and processing guidelines. In addition, the benefits service representative will also maintain knowledge of plan designs, PPO networks, Indemnity plans and all other contracts and services provided by the Boon Insight Team. The benefits service representative is a key position in the team that requires communication of accurate, courteous, and clear information to all callers. Highly developed organization and effective communication skills are a must.**Key Responsibili****t****ies:*** Answering a high volume of inbound calls and maintaining a rapid response rate according to the agreed/standard metrics.* Logging information of calls received where required.* Maintaining effective relationships with co-workers, and supervisors, while displaying professionalism, efficiency, and courtesy.* Maintaining great customer service communications with providers and other departments.* Researching and resolving customer inquiries.* Working knowledge of Excel and Word.* Completing forms for follow-up with other departments.* Pursuing personal development of skills and knowledge of necessary for the effective performance of the role.* Advising department or unit of possible issues by trending types of calls received.* Completing projects assigned by the manager.* Attending mandatory workshops and team meetings.* Performing other duties as assigned.## Qualifications**What we are looking for:*** High school education or equivalent* 1 year of customer service/call center experience* Medical background a plus (medical office, medical facility, etc.).* Bilingual candidates a plus (English and Spanish)* Excellent organizational, written/verbal communication skills, ability to handle multiple tasks while maintaining a high level of quality.* Adaptability and flexibility in a changing environment required.