Bilingual Customer Service Specialist

Jobtailor; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a customer support specialist to join our Health Texas project in El Paso. The role focuses on handling inquiries across phone, IVR, web chat, and other channels, while enrolling customers in benefits and maintaining accurate records.

Responsibilities include data entry, document tracking, and escalation of complex issues. Candidates must be bilingual (English/Spanish), able to work 8:00am–6:30pm CST, and start onsite for training with reliable internet and a home workspace.

Qualifications

• High school diploma or GED required.
• 0–6 months of relevant professional experience required, or equivalent combination of education and experience.
• Fluency in English and Spanish required.
• Availability to work shifts between 8:00am and 6:30pm CST (7:00am and 5:30pm MST).
• Ability to type efficiently.
• Must work onsite on Day 1 for equipment training.
• Texas residency within 70 miles of El Paso.

Responsibilities

• Support the Health Texas project by providing customer care and benefit enrollment services
• Answer customer inquiries by telephone, IVR, web chat, and other approved channels
• Provide accurate information about programs and services to consumers, prospective enrollees, representatives, health plans, and providers
• Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
• Complete related tasks and transactions accurately according to established guidelines
• Navigate multiple computer systems and perform accurate data entry
• Fulfill customer requests for materials by mail, email, or electronic delivery
• Transfer or refer customers to appropriate internal or external entities
• Address inquiries and resolve routine issues
• Escalate unresolved, complex, sensitive issues, and grievances
• Facilitate translation or interpretation services for non-English-speaking customers
• Communicate with supervisors about service delivery needs, concerns, and issues
• Meet quality assurance, productivity, and other performance metrics
• Attend required meetings and training and maintain current knowledge of programs, systems, policies, and procedures
• Perform other related duties assigned by management

Skills

Fluent English & Spanish

Typing efficiency

Call handling

Organization

Ability to work under pressure

Education

High School Diploma

GED

Tools

Windows

Mac

Webcam

High-Speed Internet

Job description

• Support the Health Texas project by providing customer care and benefit enrollment services
• Answer customer inquiries by telephone, IVR, web chat, and other approved channels
• Provide accurate information about programs and services to consumers, prospective enrollees, representatives, health plans, and providers
• Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions
• Complete related tasks and transactions accurately according to established guidelines
• Navigate multiple computer systems and perform accurate data entry
• Fulfill customer requests for materials by mail, email, or electronic delivery
• Transfer or refer customers to appropriate internal or external entities
• Address inquiries and resolve routine issues
• Escalate unresolved, complex, sensitive issues, and grievances
• Facilitate translation or interpretation services for non-English-speaking customers
• Communicate with supervisors about service delivery needs, concerns, and issues
• Meet quality assurance, productivity, and other performance metrics
• Attend required meetings and training and maintain current knowledge of programs, systems, policies, and procedures
• Perform other related duties assigned by management

Requirements

• High school diploma or GED required
• 0–6 months of relevant professional experience required, or equivalent combination of education and experience
• Fluency in English and Spanish required
• Availability to work shifts between 8:00am and 6:30pm CST (7:00am and 5:30pm MST), Monday–Friday
• Ability to type efficiently
• Ability to perform under pressure and demonstrate a high sense of urgency
• Excellent attendance; no time off during training
• Organization and work prioritization skills
• Basic computer aptitude in Windows and/or Mac
• Ability to handle 100+ calls per day and repetitive calls
• Must work onsite on Day 1 for equipment training
• Must complete classroom and on-the-job training with no missed time
• Must be willing and able to work with webcam on during training and meetings as instructed
• Texas residency required, within a 70-mile radius of El Paso
• Quiet, professional home workspace free from distractions and background noise
• Workspace large enough for two large monitors, laptop, keyboard, mouse, and docking station
• Reliable wired high-speed internet via cable or fiber; cellular/mobile hotspot, fixed wireless, and satellite services are incompatible
• Minimum internet speed of 20 Mbps download and 5 Mbps upload

Core Competencies

Demonstrates strong customer care and benefit enrollment capabilities, with fluency in English and Spanish. Proficient in data entry, organization, and handling high call volumes while maintaining quality assurance and performance metrics.

Highest-signal resume keywords

• Customer Care
• Benefit Enrollment
• Fluency In English And Spanish
• Data Entry
• Call Handling

Hard Skills

• Data Entry
• Basic Computer Aptitude
• Typing Efficiency
• Performance Metrics
• Quality Assurance

Soft Skills

• Organization
• Work Prioritization
• Ability To Perform Under Pressure
• Excellent Attendance
• Communication

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Inquiries
• Health Plans
• Consumer Services
• Translation Services
• Onsite Training

Tools & Technologies

• Windows
• Mac
• Webcam
• High-Speed Internet