BG BENEFIT SERVICE REP

Bc&l Inc; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Bc&l Inc in Austin is seeking a Benefits Service Representative to handle a high volume of inbound calls about benefits, claims, coding, and plan designs. You will provide accurate, courteous information and support to providers, members, and clients.

The role emphasizes organization, strong communication, and teamwork, with opportunities to develop skills in Excel and Word, and possible bilingual support (English/Spanish). High school or equivalent and a year of customer service required.

Qualifications

• High school education or equivalent is required.
• 1 year of customer service/call center experience preferred.
• Excellent organizational and written/verbal communication skills.
• Ability to adapt in a changing environment and manage multiple tasks.

Responsibilities

• Answer a high volume of inbound calls and maintain rapid response rates.
• Log call details and follow-up information as required.
• Maintain professional relationships with coworkers, supervisors, providers, and clients.
• Research and resolve inquiries with accuracy and courtesy.
• Utilize Excel and Word to document information and complete forms.

Education

High school education or equivalent

Tools

Excel

Word

Job description

Position Overview: This position involves receipt of inbound calls for the purpose of verification of benefits and answering questions from providers, members, and clients. The benefits service representative will maintain knowledge of health claims, coding, and processing guidelines. In addition, the benefits service representative will also maintain knowledge of plan designs, PPO networks, Indemnity plans and all other contracts and services provided by the Boon Insight Team. The benefits service representative is a key position in the team that requires communication of accurate, courteous, and clear information to all callers. Highly developed organization and effective communication skills are a must.Key Responsibilities:Answering a high volume of inbound calls and maintaining a rapid response rate according to theagreed/standard metrics.Logging information of calls received where required.Maintaining effective relationships with co-workers, and supervisors, while displaying professionalism, efficiency,and courtesy.Maintaining great customer service communications with providers and other departments.Researching and resolving customer inquiries.Working knowledge of Excel and Word.Completing forms for follow-up with other departments.Pursuing personal development of skills and knowledge of necessary for the effective performance of the role.Advising department or unit of possible issues by trending types of calls received.Completing projects assigned by the manager.Attending mandatory workshops and team meetings.Performing other duties as assigned.What we are looking for:High school education or equivalent1 year of customer service/call center experienceMedical background a plus (medical office, medical facility, etc.).Bilingual candidates a plus (English and Spanish)Excellent organizational, written/verbal communication skills, ability to handle multiple tasks while maintaining a high level of quality.Adaptability and flexibility in a changing environment required.