Beverage Service Lead — Elevate Guest Experience

Prismhr Hire; Ione (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Harrah’s is seeking a Lead Beverage Server to oversee beverage service operations, lead a team of beverage servers, manage inventory, and maintain a welcoming atmosphere for guests.

The role emphasizes delivering high-quality drinks, training staff, and ensuring compliance with sanitation and health standards, while building strong guest relationships and promoting memorable experiences.

Qualifications

• Requires high school diploma or equivalent.
• Basic math skills to count money and present change.
• Knowledge of guest charge procedures.
• Excellent customer service and communication skills.
• Knowledgeable about tray service and cocktail ingredients.

Responsibilities

• Lead and train beverage service staff to deliver exceptional guest service.
• Lead daily beverage operations when supervisor/manager is absent.
• Coordinate daily schedules and zone assignments with supervisors.
• Deliver warm, attentive service and build guest relationships.
• Ensure opening/closing tasks and side work are completed per checklists.
• Maintain cleanliness of the casino floor and work areas and ensure sanitation standards.

Skills

Basic math

Customer service

Communication

English language

21+ age

Team training

Education

High school diploma or equivalent

Job description

Harrah’s is seeking a Lead Beverage Server to oversee beverage service operations, lead a team of beverage servers, manage inventory, and maintain a welcoming atmosphere for guests.

The role emphasizes delivering high-quality drinks, training staff, and ensuring compliance with sanitation and health standards, while building strong guest relationships and promoting memorable experiences.