Beverage Operations Lead

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Republic Lake Tahoe seeks a Beverage Operations leader to create an exciting guest and Team Member environment and to direct beverage service staff for peak performance and cost control.

You will mentor, hire, train, and evaluate personnel, manage budgets, monitor service standards, and ensure compliance with alcohol regulations while upholding Caesars integrity and guest satisfaction.

Qualifications

• High School Diploma or equivalent; College Degree preferred.
• Minimum of five years Food & Beverage experience.
• Two years supervisory experience.
• Fluent and literate in English.
• Good communication skills, both verbal and written.
• Good interpersonal skills, with emphasis in relationship building.
• Good problem solving skills.
• Good customer service skills, both internal and external.
• Ability to negotiate with diverse departments.
• Ability to implement strategic visions/plans into day-to-day operations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

Responsibilities

• Actively building and retaining customer relations and acts as a mentor to Team Members in order to provide superior customer service.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success, development, and continuing improvement of employee skills.
• Controls cost of product by monitoring par stocks and ensuring preparation of drinks within established policies and procedures.
• Controls cost of labor and materials. Ensure quality of guest service levels through effective scheduling to attain high standard of service with minimum use of labor hours.
• Performs assigned input work in compiling annual budgets.
• Monitors appearance of all facilities and service areas and follows up to ensure Caesars standards are maintained.
• Maintains up-to-date knowledge of all applicable state, federal, and company regulations and procedures regarding the service of alcohol and related beverage service functions.
• Acts immediately on customer complaints to ensure corrections or service recovery is made as needed.
• Demonstrates a pleasant and enthusiastic demeanor at all times

Skills

Leadership

Customer service

Communication

Relationship building

Problem solving

Fluent English

Education

High School Diploma

College degree preferred

Job description

Caesars Republic Lake Tahoe seeks a Beverage Operations leader to create an exciting guest and Team Member environment and to direct beverage service staff for peak performance and cost control.

You will mentor, hire, train, and evaluate personnel, manage budgets, monitor service standards, and ensure compliance with alcohol regulations while upholding Caesars integrity and guest satisfaction.