Beverage Operations Lead — Elevate Guest Experience

165 Hard Rock Casino Northern Indiana, LLC; Indiana (PA); On-site; USD 52,000 - 66,000; Full time

Job summary

165 Hard Rock Casino Northern Indiana, LLC is seeking a Beverage Supervisor to lead front-of-house beverage operations during assigned shifts and mentor team members to deliver exceptional guest service.

The role requires knowledge of wines and alcoholic beverages, strong communication, and the ability to manage scheduling and budgets to ensure efficient operations in a casino dining environment.

Qualifications

• High school diploma or higher and kitchen/FOH exposure; supervisory experience preferred.
• Minimum 4 years dining experience with at least 2 years in supervision.
• Bachelor's degree in Restaurant Management or related field is a plus.
• Knowledge of wines and alcoholic beverages; excellent guest service is essential.

Responsibilities

• Supervise front-of-house beverage operations during assigned shift.
• Mentor team members to provide superior guest service.
• Manage scheduling, time/attendance, and staffing to meet service standards.
• Monitor budget and labor to ensure efficient operation of the department.
• Address guest concerns to maintain positive dining experiences.

Skills

Guest relations

Team supervision

Communication skills

Flexibility

Education

High school diploma

4 years dining experience

2 years supervisory experience

Bachelor's in Restaurant Management

Job description

165 Hard Rock Casino Northern Indiana, LLC is seeking a Beverage Supervisor to lead front-of-house beverage operations during assigned shifts and mentor team members to deliver exceptional guest service.

The role requires knowledge of wines and alcoholic beverages, strong communication, and the ability to manage scheduling and budgets to ensure efficient operations in a casino dining environment.