Beverage Server (Harrahs Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; USD 32,000 - 46,000; Full time

Job summary

Caesars Entertainment seeks a guest service associate who delivers exceptional customer service with a warm, friendly demeanor. You greet guests, maintain a positive attitude, use smiles and eye contact, and promote Caesars Rewards while embodying Family Style Service.

In dining rooms or lounges, you take drink orders, present them to the bartender, and ensure checks are written correctly while drinks are prepared.

Qualifications

• Superior customer service skills and a friendly demeanor.
• Promotes Caesars Rewards programs and Caesars Rewards registration.
• Knows daily hours of operation, promotions and guest information.

Responsibilities

• Take drink orders from guests in dining rooms or lounges.
• Present drink orders to the bartender and ensure checks are written properly while drinks are made.

Skills

Customer service

Guest relations

Communication

Job description

Consistently demonstrates superior customer service skills to external and internal guests by displaying Family Style Service behaviors. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly use the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thank guests for visiting. Promotes Harrah's and always projects Harrah's in a positive light to guests.

Works in an assigned area such as a dining room or lounge and pleasantly takes drink orders from guests. Presents the drink order to the bartender and writes check properly while waiting for drinks to be made.