Beverage Operations Supervisor: VIP Service & Cost Control

Wind Creek; Wetumpka (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Wind Creek in Wetumpka, AL seeks a Food and Beverage Supervisor to lead restaurant and beverage teams, drive guest service excellence, and support casino initiatives across the property.

The role requires a high school diploma or GED, supervisory experience in food and beverage, strong cost controls, and flexibility to work 5:30pm–2am, including weekends; tribal gaming license or ability to obtain.

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Associate’s Degree in Related field– required OR Two (2) years’ Food and/or Beverage Supervisory experience– required OR One (1) year experience as a Dual-Rate Supervisor in a Wind Creek Hospitality F&B Department– required OR Two (2) years’ experience in the hiring position’s Department– required

Responsibilities

• Assists in implementing programs designed to provide beneficial changes in assigned operations, improvement in the operations impact or interaction with customers, improvement in the operations ability to reduce or contain costs or generate additional revenue
• Helps develop and implement customer service training programs as needed; Ensures that the restaurant/beverage areas support the Casino by providing outstanding service to VIP guests and during special events
• Assists in the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards
• Helps implement cost control procedures and standards of performance; Administers scheduling programs to ensure highest service levels with maximum productivity
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Works with manual and automated systems and assists in developing or implementing procedures, formats, budgets, testing, training, and documentation
• Acts immediately on all customer complaints and takes corrective action as needed
• Oversees personnel changes in assigned outlets and recommends action regarding hiring, promotions, demotions and release of personnel
• Assists in the development of menus and wine lists as requested
• Continually seeks new methods and programs to promote the restaurant/beverage areas and the property as a whole
• Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information
• Assumes special projects as needed at the direction of the immediate supervisor
• Ensures that interim and annual performance evaluations are completed on time and files maintained
• Ensures sufficient inventories are maintained to meet the needs of the operation
• Other duties & responsibilities as assigned

Job description

Wind Creek in Wetumpka, AL seeks a Food and Beverage Supervisor to lead restaurant and beverage teams, drive guest service excellence, and support casino initiatives across the property.

The role requires a high school diploma or GED, supervisory experience in food and beverage, strong cost controls, and flexibility to work 5:30pm–2am, including weekends; tribal gaming license or ability to obtain.