F&B Manager: Guest Experience & Operations Leader

Wind Creek Hospitality; Montgomery (AL); On-site; USD 52,000 - 72,000; Full time

Job summary

Wind Creek Hospitality in Alabama seeks a Food and Beverage Manager to lead front-of-house operations, hire, train, coach and manage staff, and ensure exceptional guest service and quality products. The role reports to the Director of Food and Beverage and requires strong budgetary and problem-solving skills.

The position emphasizes delivering a high standard of guest experience across outlets, maintaining compliance with alcohol service requirements, and driving profitable operations in a

Qualifications

• High School diploma or GED required.
• Bachelor’s Degree in Business or Related Field with two years supervisory experience in a high-volume F&B outlet, or four years in a management position.
• Three years’ experience in a F&B Supervisory position with Wind Creek Hospitality.
• Two years food service management experience across multi-outlets or locations.
• Problem solving and decision-making ability required.
• Excellent verbal and written communication skills.
• Must pass job interview, including a guest service audition.
• Must obtain Tribal Gaming License (or ability to obtain) and be willing to work odd hours.

Responsibilities

• Identifies and defines operational needs within the restaurant and implements beneficial changes.
• Abides by all state, federal, and Wind Creek Hospitality requirements for serving alcohol.
• Interacts with guests to obtain feedback on product quality and service levels.
• Develops and implements customer service training programs; ensures outstanding service.
• Directs development and administration of controls for all phases of outlets in a profitable manner.
• Develops staffing schedules to assure high service levels with maximum productivity.
• Develops and monitors budgets and financial performance.
• Responsible for profit/loss of assigned operations.
• Counsels, guides, and trains assigned staff in performance of duties.
• Pursues new methods/programs to promote the restaurant and property.

Skills

Supervisory experience

High volume operations

F&B management

Budget management

Staff training

Customer service

Problem solving

Food safety

Communication skills

Multisite experience

Education

Bachelor’s degree in Business or related field

2+ years supervisory experience in F&B

4 years management experience in F&B

3 years F&B supervisory with Wind Creek Hospitality

Job description

Wind Creek Hospitality in Alabama seeks a Food and Beverage Manager to lead front-of-house operations, hire, train, coach and manage staff, and ensure exceptional guest service and quality products. The role reports to the Director of Food and Beverage and requires strong budgetary and problem-solving skills.

The position emphasizes delivering a high standard of guest experience across outlets, maintaining compliance with alcohol service requirements, and driving profitable operations in a