Beverage Inside Sales Specialist - Wine & Spirits Expertise

Southern Glazer's Beverage Company of MA and RI; Ludlow (MA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation package

Tuition for WSET and Cicerone programs

Job summary

Southern Glazer’s Beverage Company of Massachusetts and Rhode Island is seeking an Inside Sales/Customer Service representative. You will contact existing customers, understand their needs, and close sales while updating records and supporting the sales team.

Ideal candidates have 2–5 years hospitality experience with wine, spirits, and beer knowledge, plus strong communication, accuracy, and MS Word/Excel skills. Base hourly pay plus bonuses is offered in a dynamic environment.

Qualifications

• High school diploma or GED.
• 2-5 years of hospitality experience with wine/spirits/beer knowledge.
• Patience, persistence and persuasiveness.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, analytical and deadline-driven.
• Strong oral and written communication.

Responsibilities

• Contact existing customers to inform them about a product or service.
• Fully understand the portfolio of Southern Glazer's Beverage Company.
• Ask questions to understand customer needs and close sales.
• Build long term trust and relationships with customers.
• Enter and update customer information in the database.
• Contact customers daily and process orders accurately.
• Create and update activity reports for calls and sales.
• Provide back-up support for sales teams during vacations.
• Identify customer needs, clarify information, and provide solutions.
• Assist sales reps with will-calls as needed.

Skills

Customer service

Communication skills

Typing skills

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Job description

Southern Glazer’s Beverage Company of Massachusetts and Rhode Island is seeking an Inside Sales/Customer Service representative. You will contact existing customers, understand their needs, and close sales while updating records and supporting the sales team.

Ideal candidates have 2–5 years hospitality experience with wine, spirits, and beer knowledge, plus strong communication, accuracy, and MS Word/Excel skills. Base hourly pay plus bonuses is offered in a dynamic environment.