Inside Sales Representative

Southern Glazer's Beverage Company of MA and RI; Ludlow (MA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation package

Tuition for WSET and Cicerone programs

Job summary

Southern Glazer’s Beverage Company of Massachusetts and Rhode Island is seeking an Inside Sales/Customer Service representative. You will contact existing customers, understand their needs, and close sales while updating records and supporting the sales team.

Ideal candidates have 2–5 years hospitality experience with wine, spirits, and beer knowledge, plus strong communication, accuracy, and MS Word/Excel skills. Base hourly pay plus bonuses is offered in a dynamic environment.

Qualifications

• High school diploma or GED.
• 2-5 years of hospitality experience with wine/spirits/beer knowledge.
• Patience, persistence and persuasiveness.
• Proficiency in Microsoft Word and Excel.
• Detail-oriented, analytical and deadline-driven.
• Strong oral and written communication.

Responsibilities

• Contact existing customers to inform them about a product or service.
• Fully understand the portfolio of Southern Glazer's Beverage Company.
• Ask questions to understand customer needs and close sales.
• Build long term trust and relationships with customers.
• Enter and update customer information in the database.
• Contact customers daily and process orders accurately.
• Create and update activity reports for calls and sales.
• Provide back-up support for sales teams during vacations.
• Identify customer needs, clarify information, and provide solutions.
• Assist sales reps with will-calls as needed.

Skills

Customer service

Communication skills

Typing skills

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Job description

Customer Service - Inside Sales Representative

Southern Glazer’s Beverage Company of Massachusetts and Rhode Island is part of Southern Glazer’s Wine & Spirits, the world’s pre-eminent distributor of beverage alcohol, proudly a multi-generational, family-owned company with operations in 47 states plus the District of Columbia, the Caribbean, and Canada. We offer an array of careers focused on delivering a captivating and rewarding experience. We challenge our colleagues every step of the way and provide them with tools to grow, succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality service to each of our customers and put you on the career path you’ve been looking for.

Overview

The Customer Service/Inside Sales is responsible for contacting existing customers in predetermined universe to inform them about a product or service, answering questions about products or the company and asking questions to understand customer requirements and close sales.

Primary Responsibilities

• Contact existing customers to inform them about a product or service
• Fully understand the Southern Glazer's Beverage Company portfolio
• Asks questions to understand customer needs and close sales
• Build long term trust and relationships
• Enter and update customer information in the database
• Contact customers daily and process orders in an efficient and accurate manner
• Creates and updates activity reports with record of all calls and sales
• Provide back-up support for sales teams during vacations, etc. for off premise accounts
• Identify customers’ needs, clarify information, research concern and provide solutions, cross sell and up sell
• Assist sales reps with will-calls as needed

Position Requirements

High school diploma or GED

2-5 years’ previous hospitality experience with direct knowledge of wine, spirits and beer required. The ideal candidate will possess patience, persistence and persuasiveness and excellent typing skills. Intermediate/Advanced-level proficiency with Microsoft Word, Excel. Must be detail-oriented, analytical and deadline-driven with the ability to work under pressure. Strong communication skills (oral, written) including the ability to summarize key findings and interact with individuals at all levels.

Compensation

Southern Glazer’s offers a starting hourly pay of $22.00 - $25.00/hour plus the opportunity to earn bonus incentives with total expected earnings between $55,000 - $58,000 annually. The hourly rate and bonus incentives are an average range for this position.

What We Offer

Southern Glazer’s Beverage Company provides benefits, support programs, resources and expertise to help employees live healthier and safer lives - at work and on the road.

• Eligibility for the following benefits depends on employment status.
• Competitive compensation package
• Harvard Pilgrim Medical insurance
• Guardian Dental insurance
• VSP vision insurance
• Hyatt Legal Plans
• Generous Paid Time Off
• Paid Holidays
• Company paid Long Term Disability
• Company paid Life Insurance
• Confidential Employee Assistance Program
• Supplemental Insurance options
• Medicare Specialist for retirement planning
• 100% paid tuition for WSET and Cicerone certification programs

EEO Employer Statement

Southern Glazer's Beverage Company, an affirmative action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer’s Beverage Company provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.