Customer Service - Inside Sales

Southern Glazer's Beverage Company of MA and RI; Norton (MA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Long term disability

Life insurance

Employee assistance program

Tuition reimbursement

Job summary

Southern Glazer’s Beverage Company of Massachusetts and Rhode Island is seeking a Customer Service/Inside Sales professional to contact existing customers, explain products, and qualify needs to close sales. The role emphasizes attentive service and accurate order processing.

Qualified candidates will have a high school diploma or GED, 2–5 years in hospitality with knowledge of wine, spirits and beer, plus strong typing and software skills.

Qualifications

• High school diploma or GED.
• 2-5 years’ hospitality experience with direct knowledge of wine, spirits and beer.
• Must be detail-oriented, analytical and deadline-driven with strong communication skills.

Responsibilities

• Contact existing customers to inform them about a product or service.
• Fully understand the Southern Glazer's Beverage Company portfolio.
• Ask questions to understand customer needs and close sales.
• Build long-term trust and relationships.
• Enter and update customer information in the database.
• Contact customers daily and process orders accurately.
• Create and update activity reports with records of all calls and sales.
• Provide backup support for sales teams during vacations.
• Identify customer needs, clarify information, research concerns and provide solutions, cross-sell and up-sell.
• Assist sales reps with will-calls as needed.

Skills

Customer service

Hospitality experience

Typing skills

Microsoft Word

Microsoft Excel

Communication skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Company Overview

Southern Glazer’s Beverage Company of Massachusetts and Rhode Island is part of Southern Glazer’s Wine & Spirits, the world’s pre-eminent distributor of beverage alcohol, proudly a multi-generational, family-owned company with operations in 47 states plus the District of Columbia, the Caribbean, and Canada. We offer an array of careers focused on delivering a captivating and rewarding experience. We challenge our colleagues every step of the way and provide them with tools to grow, succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality service to each of our customers and put you on the career path you’ve been looking for.

Overview

The Customer Service/Inside Sales is responsible for contacting existing customers in predetermined universe to inform them about a product or service, answering questions about products or the company and asking questions to understand customer requirements and close sales.

Primary Responsibilities

• Contact existing customers to inform them about a product or service
• Fully understand the Southern Glazer's Beverage Company portfolio
• Asks questions to understand customer needs and close sales
• Build long term trust and relationships
• Enter and update customer information in the database
• Contact customers daily and process orders in an efficient and accurate manner
• Creates and updates activity reports with record of all calls and sales
• Provide back-up support for sales teams during vacations, etc. for off premise accounts
• Identify customers’ needs, clarify information, research concern and provide solutions, cross sell and up sell
• Assist sales reps with will-calls as needed

Position Requirements

• High school diploma or GED
• 2-5 years’ previous hospitality experience with direct knowledge of wine, spirits and beer required. The ideal candidate will possess patience, persistence and persuasiveness and excellent typing skills. Intermediate/Advanced-level proficiency with Microsoft Word, Excel. Must be detail-oriented, analytical and deadline-driven with the ability to work under pressure. Strong communication skills (oral, written) including the ability to summarize key findings and interact with individuals at all levels.

Compensation

Southern Glazer’s offers a starting hourly pay of $22.00 - $25.00/hour plus the opportunity to earn bonus incentives with total expected earnings between $55,000 - $58,000 annually. The hourly rate and bonus incentives are an average range for this position.

What We Offer

• Eligibility for the following benefits depends on employment status.
• Competitive compensation package
• Harvard Pilgrim Medical insurance
• Guardian Dental insurance
• VSP vision insurance
• Hyatt Legal Plans
• Generous Paid Time Off
• Paid Holidays
• Company paid Long Term Disability
• Company paid Life Insurance
• Confidential Employee Assistance Program
• Supplemental Insurance options
• Medicare Specialist for retirement planning
• 100% paid tuition for WSET and Cicerone certification programs

EEO Employer Statement

Southern Glazer's Beverage Company, an Aff... Southern Glazer’s Beverage Company provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees.