Coffee Service Route Account Representative and Inventory Support

Farmer Brothers; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Farmer Brothers in Denver is seeking a Coffee Service Route Account Representative to provide relief coverage for established routes, deliver, merchandise, and service beverage stations while identifying revenue opportunities through promotions and pricing actions.

You will support warehouse operations, assist with cycle counts, and handle customer matters as assigned, with a typical Monday–Friday schedule and overtime as needed.

Qualifications

• Route delivery experience and customer service exposure preferred; foodservice experience desired.
• Clean driving record and comfort working independently.

Responsibilities

• Deliver, replenish, and rotate coffee/tea and related products at every assigned stop.
• Clean equipment, verify functionality, and complete one daily CQC (Cup Quality Check).
• Follow the Farmer Brothers customer call process; make additional sales calls when time permits.
• Meet the daily service schedule; escalations as needed.
• Maintain accurate invoices, inventories, and collections while on route.
• Execute merchandising standards and promotions to improve Revenue per Stop.
• Report inefficiencies, customer issues, or new opportunities discovered during relief coverage.
• Assist with warehouse duties, inventory cycle counts, AR collections, and customer service activities as needed.
• Learn basic repairs/adjustments on brewing equipment.

Skills

Route delivery experience

Customer service

Foodservice experience

Driver's license

Retail sales

Territory management

B2B selling

B2C selling

Inside sales

Outside sales

Education

High School Diploma or equivalent

Job description

• Do you enjoy meeting customers face-to-face and keeping them stocked with great coffee and tea?
• Can you manage invoices, inventory, and collections while building trust on every stop?
• Are you the person who notices a merchandising gap and turns it into a sales win?

Is this you?

• Do you enjoy meeting customers face-to-face and keeping them stocked with great coffee and tea?
• Can you manage invoices, inventory, and collections while building trust on every stop?
• Are you the person who notices a merchandising gap and turns it into a sales win?

Role snapshot

As a Coffee Service Route Account Representative, you provide relief coverage for established routes and assist with warehouse operations. You’ll deliver, merchandise, and service beverage stations to standard, while identifying revenue opportunities through seasonal/LTO promotions, pricing actions, and closing distribution voids. You’ll also support the ASM with cycle counts and customer matters as assigned.

Work schedule

Typical Work Schedule: Monday - Friday, 7:00 am - 3:30 pm, Overtime When Needed

Driving Qualifications

• Valid Drivers License required
• Must be able to complete a successful DOT physical

Core responsibilities

• Deliver, replenish, and rotate coffee/tea and related products at every assigned stop.
• Clean equipment, verify functionality, and complete one daily CQC (Cup Quality Check).
• Follow the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make additional sales calls when time permits.
• Meet the daily service schedule; escal
• Maintain accurate invoices, inventories, and collections while on route.
• Execute merchandising standards and promotions to improve Revenue per Stop.
• Report inefficiencies, customer issues, or new opportunities discovered during relief coverage.
• Assist with warehouse duties, inventory cycle counts, AR collections, and customer service activities as needed.
• Learn basic repairs/adjustments on brewing equipment.

Equal Opportunity Employer / Veterans / Disabled

What you bring

• High School Diploma or equivalent.
• Route delivery experience and customer service exposure preferred; foodservice experience desired.
• Clean driving record and comfort working independently.

Strengths that set you up for success

• Comfort with mechanical tools, technology, and basic troubleshooting.
• Ability to assess customer needs; excellent listening and communication.
• Ownership mindset aligned to business goals; strong judgment and decision-making.
• Proactive, opportunity-focused, and able to build rapport quickly.
• Self-managed, collaborative, and aware of your impact on customers and peers.

Experience with

• Driver's License
• Retail Sales and Customer Service
• Warehouse Operations
• Territory Management
• B2B and B2C selling
• Inside and Outside Sales

Compensation and benefits

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

• In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
• The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
• For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.

Equal Opportunity Employer / Veterans / Disabled