Bertera Nissan Experienced Service Advisor 75K to 110K

Bertera Nissan; Auburn (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Health, dental, and vision insurance

401(k) retirement plan with company0

Paid time off and holiday pay

Employee discounts on vehicle Purchase

Job summary

Bertera Nissan in Auburn, MA is seeking an Experienced Service Advisor to join our service team. You will greet customers, assess needs, schedule appointments, and communicate service recommendations to ensure customer satisfaction.

This role requires a strong automotive service knowledge and excellent communication skills. Join a reputable dealership that values teamwork, professional growth, and a customer-first approach.

Qualifications

• Experience as a Service Advisor in an automotive dealership environment is required.
• Strong understanding of automotive service processes and repair techniques.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers and provide exceptional service from the moment they arrive.
• Assess customer needs and conduct vehicle inspections to recommend services.
• Schedule appointments and manage service workflow to maximize efficiency.
• Present service options and costs clearly and honestly.
• Collaborate with technicians to ensure accurate diagnostics and timely repairs.
• Follow up on inquiries to ensure customer satisfaction.
• Maintain detailed records in the dealership management system.
• Stay up to date with Nissan service processes and technology.
• Resolve customer issues swiftly to maintain a positive dealership reputation.
• Assist in training and mentoring new service advisors and staff.

Skills

Customer service

Communication skills

Multi-tasking

Dealership software familiarity

Education

High school diploma or equivalent

Automotive certification or training (preferred)

Tools

Dealership management software

Job description

Job Title: Experienced Service Advisor

Location: Bertera Nissan, Auburn, MA.

Salary: $75,000 - $110,000 per year (based on experience and performance)

Company Overview

At Bertera Nissan, we pride ourselves on delivering exceptional customer service and quality automotive solutions to our valued clients. As a leading Nissan dealership, we are committed to ensuring that our customers receive the best possible service experience. We are currently seeking an Experienced Service Advisor to join our dynamic team.

Position Overview

As an Experienced Service Advisor at Bertera Nissan, you will be the face of our service department, providing exceptional customer experiences while effectively managing the service process. Your automotive expertise combined with your strong communication skills will be crucial in building lasting relationships with our customers. You will be responsible for understanding customer needs, scheduling service appointments, and effectively communicating service recommendations to ensure customer satisfaction.

Key Responsibilities

• Greet customers and provide exceptional service from the moment they arrive.
• Assess customer needs and conduct thorough vehicle inspections to recommend necessary services.
• Schedule appointments and manage service workflow to maximize efficiency and customer satisfaction.
• Present service options and associated costs to customers clearly and honestly.
• Collaborate with technicians to ensure accurate diagnostics and timely repairs.
• Follow up on customer inquiries and service recommendations to ensure high levels of satisfaction.
• Maintain detailed records of customer interactions and transactions in the dealership management system.
• Stay up to date with industry trends, Nissan vehicle technology, and service processes.
• Resolve customer complaints swiftly and effectively to maintain a positive dealership reputation.
• Assist in training and mentoring new service advisors and staff.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership environment is required.
• Strong understanding of automotive service processes and repair techniques.
• Excellent communication and interpersonal skills, with a customer-focused attitude.
• Proven ability to handle multiple tasks and work in a fast-paced environment.
• Familiarity with automotive dealership management software is preferred.
• Valid driver’s license and a clean driving record.
• High school diploma or equivalent; automotive certification or training is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Employee discounts on vehicle purchases and services.
• Opportunities for professional growth and development.

Bertera Nissan is an equal opportunity employer.